From customer service to supply chain logistics, the Internet of Things as part of the internet of everything matters to both small businesses and their customers.
The Internet of Things is fast becoming the most important development of the 21st century. In its simplest form, IoT enables objects, sometimes called ‘dark assets’, to connect to the internet. ‘Connecting the Unconnected' is the buzzphrase.
What is meant by objects? Well, practically anything. We have all become comfortable with the idea of kettles that can be switched on via your smartphone app as you approach your home after a long day. Or the home thermostat that can be fired up from work at the first sign of a chill wind.