Why choose DHL Express for your e-commerce business in India

In India's swiftly expanding e-commerce landscape, where the market is projected to surge to Rs.7,591.94 billion by 2029, as reported by Forbes¹, the role of efficient logistics cannot be overstated. Additionally, with e-commerce user penetration expected to increase from 22.1% in 2024 to 34.0% by 2029, according to the same Forbes report, reliable, rapid, and adaptable shipping solutions become crucial for retaining customers and fostering business growth. 

The above is also backed up by the DHL e-Commerce 2024 Online Shopper Trends Report², which highlights that 67% of consumers see free and dependable delivery as a key factor in enhancing their shopping experience. Moreover, with high delivery costs causing 41% of potential customers to abandon their carts, it's clear that competitive shipping options are essential. 

To address this challenge and gain a competitive edge, DHL Express emerges as a strategy for Indian e-commerce businesses, providing a robust suite of internal services that streamline operations and boost customer satisfaction.

DHL Express: Your e-commerce growth accelerator

With a focus on accelerating e-commerce business growth, DHL Express leverages an extensive global network and deep understanding of customs intricacies to provide seamless shipping solutions that meet the dynamic needs of the digital marketplace. 

Some of these shipping solutions include: 

1. Express delivery

DHL Express excels in delivering rapid and dependable express delivery services both within India and across the globe. With a robust international network and seasoned expertise in customs operations, even the most time-sensitive shipments are managed effectively. 

When it comes to international shipping solutions, customers have access to precision-timed delivery options such as Same Day Delivery and specific Express time slots, including 9:00 AM, 12:00 PM, and Express Worldwide, ensuring that packages arrive precisely when needed. 

Moreover, DHL Express enhances shipping flexibility through Optional Services, such as Saturday Delivery , which caters to unique delivery requirements and includes after-hours pickups and specialized handling provisions. This gives e-commerce businesses the adaptability they need to meet diverse logistical demands.³

2. On-Demand Delivery (ODD)

DHL Express further enhances the delivery experience with ODD, a service designed to give recipients unparalleled flexibility and control over how they receive their shipments.

This feature is tailored to improve customer satisfaction by adapting to their unique needs, ensuring they can manage their deliveries exactly how they want.

Sign up for a free ODD account.⁴

3. Powerful shipping tools

DHL Express also leverages advanced technology to streamline e-commerce operations, enhancing efficiency and minimizing business errors.

These tools include:

• DHL Express Commerce (DEC): Integrates seamlessly with e-commerce platforms, automating processes from rate calculation to pickup scheduling. This direct integration simplifies operations, offering real-time updates and reducing manual data entry, saving time and reducing errors. DEC also enables direct transmission of shipping documents to DHL Express, facilitating faster and more efficient customs clearance.
• DHL Express API: Customizable for diverse e-commerce environments, this API aids in automating shipping processes such as label creation, invoice generation, and tracking. Its features are designed to integrate smoothly with existing systems, providing a tailored solution that supports the effective management of international shipments. The API also includes electronic proof of delivery (ePOD), enhancing the transparency of the shipping process.

These tools are instrumental in reducing the manual overhead associated with e-commerce logistics, ensuring businesses can concentrate on expansion and customer engagement while relying on DHL Express to handle the logistics seamlessly.⁵

Advancing your e-commerce ventures further with DHL Express

Expanding your e-commerce business requires a logistics partner with a deep understanding of the complexities of international shipping, and it also enhances your operational efficiency. 

DHL Express embodies this role, providing tailored solutions that meet the unique demands of online businesses in India, ensuring every package reaches its destination swiftly and safely.

4. Door-to-door international delivery

DHL Express excels in providing door-to-door international delivery services that combine convenience with reliability. With a vast global network covering hundreds of countries and territories, DHL Express ensures seamless transit across continents. The service extends to diverse sectors, including life sciences, healthcare, and automotive, offering tailored solutions that meet the specific demands of each industry. 

This extensive experience enhances DHL Express' capability to navigate complex customs protocols effortlessly, thereby minimizing delays and fostering customer trust worldwide. 

5. End-to-end tracking visibility

DHL Express offers unparalleled transparency and control through advanced tracking services, ensuring that both senders and recipients are well-informed throughout the shipping process. 

Using tools like the DHL Express Mobile app and the MyDHL+ platform, customers can access real-time updates from dispatch to delivery. This system consistently updates the tracking information, providing updates within 24-48 hours after receipt at a DHL facility and immediately when the shipment is processed.

For added convenience, DHL Express also supports online tracking that does not require registration, enabling anyone to check the status of their shipment simply by using the waybill number.⁶

6. Customs clearance facilitation

DHL Express excels in navigating the complexities of international customs regulations and procedures, ensuring smooth and efficient customs clearance for your shipments. With profound expertise in global customs practices, DHL Express offers a robust suite of support services tailored to streamline every step of the customs process.⁷

Key services include:

• Export declaration: Essential for managing controlled or high-value shipments, ensuring compliance, and avoiding unnecessary charges.
• Multiline entry: Allows for accurate classification of shipments with multiple items, facilitating precise customs declarations.
• Temporary import/export: The temporary entry of goods for specific uses, like processing in Free Trade Zones, under strict compliance with regulations.
• Bonded storage: Provides secure storage for shipments as they await final customs clearance under the safeguard of DHL Express' bond.
• Permits and licenses: DHL Express facilitates the filing and management of necessary permits and licenses, streamlining the compliance requirements for your shipments.

7. Global Trade Services (GTS)

Global Trade Services (GTS), formerly known as Trade Automation Services, is a comprehensive suite of digital tools DHL Express provides to facilitate smoother international trade operations. GTS is designed to automate and simplify the complex processes of international trade for businesses, ensuring compliance and efficiency.

Key functionalities of GTS include:

• Duty calculations and landed costs
• Harmonized System (HS) codes application
• Clearance documentation submission
• Compliance with import and export regulations

By integrating these services, GTS significantly reduces the administrative burden associated with global trade, lowers the risk of compliance issues, and enhances the visibility of changing trade regulations.⁸

Elevate your e-commerce success with DHL Express

From the above, it is clear that in India's bustling marketplace, the speed, reliability, and flexibility of your e-commerce shipments are critical. 

As a leading e-commerce courier, DHL Express excels in providing customer-centric shipping solutions that adapt to the dynamic needs of modern businesses and customers. With proven reliability for international shipping and specialized services, DHL Express ensures your products are delivered to customers efficiently locally and overseas—partner with DHL Express to elevate your operations and satisfy your customers. 

Ready to transform your logistics? Open a DHL Express Business Account today and supercharge your e-commerce growth.