If you’ve ever tried to juggle a busy Nairobi workday, an impromptu family event, and a parcel delivery all in the same afternoon, you know how unpredictable Kenyan life can be.
For businesses, this unpredictability often spells missed deliveries, frustrated customers, and endless rescheduling. It’s a headache all around — and it chips away at trust, order by order.
But what if the power shifted? What if your customers could decide exactly when and where their package arrives — and your business could stop worrying about failed deliveries for good?
Welcome to DHL On-Demand Delivery (ODD). It’s not just a smarter way to get parcels to your customers’ doorsteps; it’s a total rethink of last-mile delivery for Kenya’s fast-moving world. ODD puts the customer in the driver’s seat, offering flexible, secure, and convenient options that fit real Kenyan lives.
Empowering Your Customers, Building Your Brand
At its core, DHL On-Demand Delivery is about choice. Kenyan shoppers today expect more than just fast shipping — they want real-time updates, flexibility, and the freedom to fit deliveries into their own lives. ODD delivers all that, at no extra cost, and makes missed deliveries almost a thing of the past.
It’s like handing your customers the remote control for their deliveries. They decide what works best, and your business enjoys fewer failed deliveries, happier clients, and a stronger reputation.
How ODD Works: Simple, Flexible, and Designed for Kenya
Getting started is easy. Your customers access ODD via the DHL Express app (Android or iOS) or right on the DHL website. No tech skills required — just a few taps, and they’re in control.
Once registered, your customers can:
Get Real-Time Updates: No more waiting and wondering. ODD sends instant alerts at every stage of the delivery journey.
Choose How and When to Receive Their Parcel:
Whether it’s a planned delivery, an unexpected change of plans, or a last-minute dash out of the house, ODD covers it all.
Here’s what’s possible:
Schedule a Delivery: Pick a date and time that fits their day — whether it’s after work, during lunch, or on the weekend.
Safe Place Drop-Off: Not home? No problem. Customers can ask DHL to leave their parcel in a secure spot — a front porch, a gate, you name it — with no signature needed.
Redirect to Another Address: Plans changed? Redirect the package to an office, a relative’s home, or even a friend’s place.
Collect from a DHL Service Point or Locker: Prefer to pick up at their own convenience? They can choose a nearby service point or locker and collect whenever suits them.
Leave with a Trusted Contact: Authorize a neighbor, security guard, or concierge to receive the package on their behalf.
Vacation Hold: Heading out of town? Customers can pause deliveries, ensuring parcels are safe and waiting when they return.
Every feature is free to use, through MyDHL Express or the ODD portal.
Stay in the Loop: Notifications the Kenyan Way
Your customers can choose how they want to be updated — SMS, WhatsApp, email, or app notifications. They can even select which alerts matter most, from “Out for delivery” to “Package delivered.” No more guessing games; just clarity from start to finish.
Why Kenyan Businesses Trust DHL ODD
Adopting On-Demand Delivery isn’t just about convenience — it’s a strategic advantage:
Fewer Failed Deliveries: Empowered customers mean parcels reach the right hands, first time.
Happier Customers: The flexibility and control boost satisfaction and loyalty.
Efficient Operations: Less time spent on redeliveries, more time focused on growing your business.
Stand Out from the Competition: Offer a delivery experience your competitors can’t match.
Seamless Logistics, Powered by DHL
DHL’s combination of global reach and deep local expertise means your customers — wherever they are in Kenya — enjoy a world-class delivery experience.
Open a DHL business account today and discover how we help you delight customers, streamline operations, and fulfil every order with confidence.
Deliver Peace of Mind, Not Just Parcels
In Kenya’s vibrant business world, delivering on your promises matters. With DHL On-Demand Delivery, you give customers what they crave: control, reliability, and the assurance that their parcels will reach them — no matter how busy life gets. Choose ODD, and turn every delivery into a reason for your customers to choose you again and again.
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