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How to Register for On-Demand Delivery as a Recipient

DHL customer using on-demand delivery on his mobile phone

On-Demand Delivery (ODD) offers users unparalleled flexibility in managing their shipments.

This free service allows you as a recipient to choose from 6 alternate delivery options, ensuring that deliveries arrive at your preferred time and location, thereby minimising failed delivery attempts and enhancing convenience. 

Accessible via both our mobile app and website, ODD is designed to deliver a seamless and secure last-mile delivery experience tailored to your needs. 

Ready to register for DHL On Demand Delivery (ODD) ? Let us walk you through it now!

Registration via the DHL Express mobile app 

  1. Download the app: Android | iOS
  2. Register with your mobile number and email address.
  3. Set up your delivery preferences by choosing your options and filling in your request details.
  4. Receive notifications on your mobile for delivery updates.
  5. View and manage your delivery directly on the app.

 

Registration via desktop or mobile website

The guide will be covering the following:

         I.            Creating an account

       II.            Setting a delivery preference

     III.            Managing notifications

 

Creating an account

1.      Visit https://delivery.dhl.com/ to go to the ODD website.

2.      Click SIGN UP to register an account.

Step 2: ODD

 

3. Upon clicking SIGN UP, a pop-up registration form will prompt you to enter your details.

Step 3: Pop-up registration form

 

4. To validate your account, passcodes will be sent to your email address and phone number.

Step 4: validate account

 

5. Success! Once you have validated your e-mail address and mobile number, you can proceed to use ODD.

Step 5: Account Created

Click “Add Address” to input your default delivery address.

 

You will also receive an e-mail address confirming that your account has been successfully created. You can now proceed to manage your shipments, set up your delivery preferences, and choose your default notification channels.

Step 5: Account Created Successfully

 

Setting a Delivery Preference

1. Proceed to add your default delivery address.

Step 6: Add delivery address

 

2. Aside from your default delivery address, you can also add other Delivery Preferences.

Step 7 - add delivery preference

By default, there are three delivery preferences you can set:

·       Service Point or Locker

·       Leave in Safe Place

·       Leave with Neighbor, Concierge or Guard

 

3. Upon clicking “Add Delivery Preference”, a pop-up selection of the delivery preferences will appear.

Step 8: Add delivery preference

Note: If you have not completed setting your address, you’ll be prompted to add one before you can proceed.

 

a. Leave in Safe Place

To authorise DHL to deliver your shipment without a signature, you can select “Leave in a Safe Place”. You can select whether it can be placed on your Front door, Shoe Rack/Cabinet, Riser, or Behind Gate.

Step 8: Leave in safe place

 

Proceed to authorise the delivery preference change.

Step 8: Add delivery preference

 

b. Service Point or Locker

You can also collect your shipment from a DHL Service Point or Locker of your choice. Input your postal code to see the nearest service point or service point locker.

Step 8: Service Point or Locker

Review and authorise the delivery change.

 

c. Leave with Neighbor, Concierge or Guard

You can also authorise DHL to leave your shipment with a neighbor, concierge, or guard in case you’re unavailable to receive your shipment.

Step 8: Leave with neighbour

 

4. Great! You have successfully added a delivery preference.

Step 9: added delivery preference

 

5. From the same page, you an also click "Add Delivery Preference" if you wish to add other delivery instructions.

Step 10: other delivery instructions

 

6. Under “My Account” on the navigation menu, you can always view your Delivery Preferences.

Step 11: View your delivery preferences

 

From here, you’ll be able to view your delivery preferences and its order of priority. You can also add in additional delivery preferences from this page.

Step 11: my delivery preferences

 

Managing Delivery Notification

1. Under “My Account”, click “Notification Preferences” to manage how you will receive notifications for your shipment.

Step 12: notification preferences

 

2. From here, you can set the notification channels and notification types.

step 13: notification channels and types
  • If push notification and SMS are both enabled, an SMS will only be sent to you when the push notification fails to reach your device.
  • SMS and WhatsApp cannot be enabled together.
  • If you choose WhatsApp, an SMS notification will be sent to you instead when the WhatsApp message fails to reach your device.
  • If you do not choose any notification channel, we will warn you to confirm that you choose to receive no alert.

 

Flexibility and efficiency in how you will receive your shipment is made easy through ODD.

For further questions on how to navigate the ODD website, contact us today.

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