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DHL On Demand Delivery (ODD) gives shipment recipients a choice to decide when, where, and how their shipments should be delivered, so there will be no failed delivery attempts or misplaced deliveries, which are common causes of frustrations for both recipients and senders.
ODD is accessible via the DHL Express Mobile app that is available on Android and iOS, but you, as a recipient, can also access the website via your web browsers from desktop or mobile. When the service becomes available in the shipping process, you will receive an SMS alert and an email notification with a link to the ODD website, from which you can choose the delivery option and make requests that suit your convenience most.
Do note that some options may not be available due to operational reasons, the shipper’s request, or when charges are owed. You can make up to 3 requests for a single shipment.
For an overview, this will be your delivery journey with ODD. It’s simple and seamless:
ODD is a free and innovative service designed by us to give you more flexibility and control so that your daily life is not constrained by having to wait passively for your deliveries when you should be doing something or being somewhere else. It makes the last-mile process more predictable and successful, which is all we want for your shipments!
You can set up your preferred delivery option for all your future shipments by being a Registered Receiver! To register yourself, click here. To learn how to register, click here.