DHL Express Billing Solutions for Secure Payment

14 October 2026 4 min read

Managing international shipments is only part of running a business. Managing invoices and payments efficiently is just as important. As businesses become increasingly digital, customers expect billing processes that are simple, secure, and convenient.

To support the evolving needs of our customers, DHL Express offers a range of flexible payment solutions designed to make managing shipment costs easier. Whether you prefer automated payments, online banking, digital platforms, or traditional methods, there is a payment option that works for your business.

Four convenient billing solutions for DHL Express customers:

1. MyBill

MyBill is a one-stop platform that allows you to manage, pay, and resolve all your billing requirements with DHL Express. The application is only available for existing account users.

Make an instant transfer anytime and anywhere through MyBill. You can pay your invoice using your UEN online via the internet and mobile banking.

MyBill comes with a functional, customizable user dashboard that gives you access to historical invoices, unpaid invoices, and invoices that are due. You can also pay for the shipments with E-Nets or PayNow, both popular and secure payment methods in Singapore.

MyBill allows for you to raise dispute per invoice, down to the line item, where our finance team will be able to attend to your concerns or queries should you require to seek clarity. The platform was designed in line with our digitization plans – a seamless service offering greater convenience, speed, and security. By eliminating the need for printed invoices, MyBill also helps us reduce our carbon foot-print.

You can read more about MyBill here.

2. Direct Debit (GIRO):

When you register for Direct Debit, DHL Express will be able to automatically deduct the exact value of your bill from your bank account each month to process due payments, after which we would mail you a receipt with the breakdown of charges. A solution that eradicates the worry of missing any payments!

Direct Debit is available for DHL Express account holders only. You can download a copy of the GIRO Application form and mail the original copy for processing to the following:

Attention: Daneal Adam
DHL Express (Singapore) Pte Ltd
1 Tai Seng Drive, Singapore 535215

Please be advised that the the process take a couple of days to a couple of weeks:

Online / iBanking App: Takes 3 to 14 working days for the billing organization and bank to link your account
Paper Application Form: Takes 2 to 6 weeks (14 to 21+ working days) as physical forms must be mailed and manually processed by both parties

3. Electronic Fund Transfers (EFT)

Use your bank to directly transfer funds into DHL Express’s bank account. The evolution of internet banking now allows us to exercise more flexibility while continuing to offer convenience and security. By making an EFT through the bank, you will also be able to view historical records.

Should you decide to make payment via internet transfer, you may contact our DHL finance query team to get advice on the bank account and transfer instructions.

Kindly send the Remittance Advice to sscreceiptinggiro@dhl.com upon funds transfer for timely and accurate payment allocation.

4. Payment via AXS

AXS has become one of the most popular payment methods in recent years. The platform has their own mobile application that allows users to log-in securely, and pay with their credit or debit cards.

You will need to select DHL Express Singapore from the list of available payees and include your invoice number along with the amount you wish to pay. AXS takes approximately 3 working days for the funds to be successfully received by our Receivables.

If you have queries on AXS payments, reach out to our Finance team to find out more.