Navigating holiday shipping deadlines with DHL Express

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The holiday season is a joyous period, with gift-giving and the warmth of the company of friends and family. But what can take the joy out of the festivities is scrambling to find an international courier to have your gifts delivered in time. Navigating holidays, whether Chinese New Year, Christmas, or New Year’s Day, can be cumbersome and hard to plan without the cooperation of your logistics and delivery partner. You might find that some shipping services do not ship during public holidays or that some aren’t able to handle the volume of shipments, resulting in delays. 

Engaging a credible courier can help you eliminate the stress of the process. Whether you’re an e-commerce business shipping gifts or simply someone wishing to send a Christmas present to a loved one based overseas, DHL Express offers logistics and delivery services during the holiday period to ensure your gifts arrive on time. Review the calendar year and plan ahead to give yourself adequate time to prepare your shipment. 

DHL Express days of operation for 2023: 

DHL Express is closed on public holidays.

Months Public Holidays
January New Year’s Day - January 1st
Chinese New Year - January 22 and 23
February DHL Express is fully operational
March DHL Express is fully operational
April Good Friday - April 7
Hari Raya Puasa - April 22
May Labour Day - May 1
June Vesak Day - June 3
Hari Raya Haji - June 29
July DHL Express is fully operational
August National Day - August 9th
September DHL Express is fully operational
October DHL Express is fully operational
November Deepavali - November 12
December Christmas - December 25th

Hours of operations: 

Monday to Friday: 08:00 am - 09:00 pm

Saturday: 08:00 am - 2:00 pm

Sunday: Closed

Live chat: Available 24/7

Does DHL Express deliver on public holidays?

Yes, DHL Express’ Same Day delivery service (SDS) allows you to ship 365 days, 24/7. We also offer proactive tracking and a notification system to update you on the progress of your deliveries, even on public holidays. However, without DHL Express’ time-critical Same Day delivery, pickup and delivery during public holidays are not possible.

Take note that the delivery date is based on the quoted delivery by the SDS team.

What is the shipping deadline for Christmas?

To meet your shipping deadlines and ensure your gifts arrive on time during the holiday season, we recommend scheduling your deliveries DHL Express to arrive a day before a public holiday. To ship during Christmas this year,  the cut-off shipping delivery date would be 24th December (Christmas Eve). Ensure that you ship ahead of time to avoid delays.

To schedule parcel delivery on a public holiday, engage our Same Day delivery service. By planning around public holidays and adhering to our shipping deadlines, you can be guaranteed speedy and efficient delivery of your parcels and presents.

Locating your shipment with MyDHL+ 

Manage your shipments with DHL Express’ intuitive platform, MyDHL+. When preparing your shipment and before making a booking, you can check the estimated date of delivery (EDD) to find out the exact date and time that your shipment will arrive. 

Once you’ve shipped out your parcel, track your shipment with our shipping platform’s track and trace feature and receive live updates of your parcel’s location, so you are aware of where it is at any given time. Enter your unique 10-digit air waybill number on your MyDHL+ page. Our platform will also show you an estimated delivery date for your parcel’s arrival.


To ensure successful shipping during the holidays, ensure you have prepared the right shipping documentation and carried out research on international customs laws.

What should you take note of when shipping during the holidays? 

We understand how stressful the holidays can be, as well as how much pressure there is on you to ensure the best possible gifts for your friends and family. As such, we’ve compiled a list of things to take note of when ordering gifts for friends or selling gifting products during the holiday season:

Buying a bottle of wine or whiskey for your parents who are based overseas? Or expanding your boutique perfumery overseas to capitalise on larger markets? It’s important to note that different countries have different sets of international laws and restrict and prohibit certain products from entering the country. Research the various prohibited and restricted commodities of your shipping destination to ensure a smooth and seamless customs procedure for your items.

Thinking of shipping the latest iPhone to your cousin in Australia? That would be considered a dangerous good (DG) as it contains lithium batteries. Dangerous goods pose risks when shipping and can be toxic, corrosive, or flammable. Ensure you check the list of dangerous goods of your export destination. When shipping dangerous goods internationally, review the list of rules and regulations, use proper packaging, and complete all the necessary shipping paperwork.

Many countries require certain documentation, such as import permits, air waybills, and packing lists, to be able to process products and successfully allow them to enter the country. There is the risk of heavy fines or delay of goods at customs if you fail to comply with any of the rules set forth by your government. To avoid problems, you should check ahead of time to see if you need special documentation and ask your local customs office for advice.

Or engage a trusted international courier to take care of everything for you. Read our international guides for more information on how to ship to your export destination.

Ship with DHL Express for a successful holiday season

With the festive season drawing closer, e-commerce companies can boost sales by adopting the right strategies. Seizing the opportunity the holiday season presents and preparing ahead of time can mean higher profit margins. 

Whether you’re shipping personal gifts or you run an online business selling products, selecting the right shipping company is key. A reputable shipping company will keep track of all of your shipments, handle customs clearance, and arrange pickup and delivery of goods.

Choose DHL Express as your third-party logistics provider to help you keep up with the volume of retail during the holiday season. For more information, read our FAQs about shipping or open a business account with us to start shipping now.