Create a Shipment | DHL Express Shipping Labels | MyDHL+
Running a business in Kenya means juggling a hundred things at once. From keeping your customers happy to navigating currency swings and customs paperwork, it’s a grind. But when it comes to shipping, there’s one tool that levels the playing field—MyDHL Express.
This online platform makes it easy for Kenyan businesses (from Nairobi tech startups to Mombasa exporters and everyone in between) to send goods worldwide, track every step, and keep things moving smoothly.
Let’s break down how you can use MyDHL Express to get your shipments out of Kenya and into the hands of your global customers—without the usual headaches.
Step 1: Get Started—Karibu MyDHL+
First, head to the MyDHL+ portal. If you’ve already signed up, just log in. If not, no worries—you can continue as a guest and your info will be saved for next time. Remember to select “Kenya” as your country so the system knows you’re shipping from here, applies Kenyan address formats, and charges in shillings (KES). This small step keeps everything local and smooth.
Step 2: Tell Us Where It’s Going
Click “Create a New Shipment.”
Under “Country of Export,” select Kenya, then enter your town or county—Nairobi, Kisumu, Eldoret, wherever your business calls home.
Next, choose your destination country (maybe you’re sending coffee to the US, or fashion to Europe), and add the postal code or state for accurate delivery.
Click “Next” and you’re on your way.
Step 3: Give Accurate Sender & Receiver Details
Enter your business name, contact person, full Kenyan address, email, and phone number.
For the receiver, fill in their name or company, delivery address abroad, email, and phone.
Don’t guess—getting these details right means your shipment won’t get stuck at customs or lost in the system.
Step 4: What Are You Sending?
Pick between “Documents” (maybe export contracts or invoices) and “Packages” (like Maasai beadwork, software gadgets, or fresh produce).
If it’s documents, select the type, add insurance if you need it, and move ahead.
For packages, say what the shipment is for—commercial goods, samples, gifts—and you can also see estimated duties and taxes, so there are no surprises at the border.
Step 5: Describe Your Shipment Clearly
For packages, describe each item honestly (“Kikoi fabric wraps,” “Hand-carved soapstone bowls,” etc.).
Look up or enter the correct HS code (like 7117 for imitation jewelry). This keeps customs officers happy and speeds up clearance.
Click “Next” when done.
Step 6: Sort Out Your Invoice
You can either use the DHL invoice template—just add your invoice number (e.g., 20250625/INV/KEN001)—or upload your own invoice.
These documents are crucial for customs, so don’t skip them. The smoother the paperwork, the faster your shipment moves.
Step 7: Packaging and Dimensions Matter
Are you using your own boxes or DHL packaging?
If it’s your packaging, enter how many parcels, the weight in KG, and dimensions in cm.
Using DHL’s packaging? Choose your box or envelope, then enter the quantity and weight.
Check the summary and hit “Next.”
Step 8: Choose Your Service, Date, and Extras
Pay by credit card or bill to your business account if you have one.
Pick your pickup or drop-off date, and choose the DHL Express service that fits your deadline. (Shipping something urgent? Go for Express Worldwide.)
Want to go green? Add the GoGreen Plus option for carbon-neutral shipping. Need a signature at delivery? Choose your preference.
Step 9: Review, Pay, and Print
Before you pay, double-check the breakdown—transport costs, service fees, insurance, estimated duties, and any extras.
Enter your payment details, confirm your billing info (including KRA PIN or company registration if required), and pay.
Once that’s done, you’ll get a tracking number and can print your waybill and customs invoice on the spot.
Step 10: Schedule Pickup and Share Documents
Book a pickup at your location—whether it’s your office in Westlands or a warehouse in Industrial Area.
Print or email extra copies of your waybill and customs invoice. Hand one to the DHL courier, keep one for your records, and your shipment is ready to hit the road.
Why Kenyan Businesses Trust DHL
For local brands reaching for global markets, DHL is more than a delivery service—it’s a trusted partner.
MyDHL Express gives you the power to reach customers in London, Lagos, or Los Angeles with the speed, reliability, and transparency you need to compete with the world’s best.
With DHL’s support, your business isn’t just shipping—it’s scaling, thriving, and building Kenya’s reputation on the international stage. Open a business account today and discover how DHL’s expert logistics, local knowledge, and global network can transform your operations.
Final Word: Take the Hassle Out of Shipping
Shipping with MyDHL Express is about making your life easier. Every step, from login to label printing, is built for Kenyan businesses that want to work smarter, not harder. With DHL, you get more than just a courier—you get a partner in your growth story.
Ready to make shipping one less thing to worry about? Try MyDHL Express and unlock a world of opportunity for your business, your customers, and Kenya.
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