Unlock Global Sales with DHL Express Commerce

For Sri Lankan e-commerce businesses, managing e-commerce shipping can often be a complex and time-consuming process. DHL Express Commerce (DEC) is an all-in-one logistics solution that simplifies this by integrating directly with popular shipping platforms, streamlining your entire process from your customer's checkout to final delivery.

Our guide explores how this powerful tool can help your business automate shipping, reach global customers more easily, and unlock new growth opportunities. We’ll also cover what e-commerce delivery options you can find with DEC.

What is DHL Express Commerce (DEC)?

DHL Express Commerce is a powerful, integrated shipping solution designed specifically for e-commerce businesses. Its availability in Sri Lanka is timely, as the nation's e-commerce market is projected to reach US$2.61 billion by the end of 2025¹, with a compound annual growth rate of 10.8% expected through 2029². This growth presents a massive opportunity for local entrepreneurs.

A rapidly growing market means more competition and higher customer expectations for fast, reliable delivery services. Businesses need efficient tools to capitalize on this trend and stand out.

DHL Express Commerce helps businesses achieve this by connecting their online stores from various shipping platforms directly to our global courier services, automating the entire fulfillment and shipping workflow.

How DHL Express Commerce Works

1. Seamless Order Import and Label Creation

DHL Express Commerce automatically imports new orders directly from your online store. Customer data, product details, and shipping preferences are pulled in, allowing you to generate shipping labels and customs forms instantly with just a few clicks. Say goodbye to the tedious and error-prone process of manual data entry.

The business reaction to this automation is immediate and significant. Your entire fulfillment workflow speeds up, meaning orders can be processed and dispatched in a fraction of the time it would take manually. 

By ensuring accuracy in addresses and customs data from the very start, you also minimize the risk of costly shipping delays or returned packages, which directly improves the customer experience and supports the scalable growth of your business.

2. Real-Time Shipping Rate Calculation

Shipping rates can change, making accurate pricing a challenge for many e-commerce businesses. DHL Express Commerce solves this by displaying live, accurate shipping costs for various international shipping solutions directly at your checkout. 

A direct view of live rates allows you to build a smarter and more flexible shipping strategy. You can confidently offer promotions like free shipping over a certain threshold or provide multiple delivery tiers (e.g., Express vs. Economy). Ultimately, having this service integrated into your checkout is a crucial step to optimizing your e-commerce shipping fees and building customer trust by providing both choice and clarity.

3. Automated Tracking and Notifications

Not knowing when your e-commerce delivery will arrive can be nerve-wrecking, especially if updates are few and infrequent. DHL Express Commerce automates this crucial part of customer service. Once a package is dispatched, tracking information is automatically updated and can be sent to your customers, keeping them informed at every step and enhancing the post-purchase experience.

E-commerce Platforms Supported by DHL Express Commerce

A key strength of DHL Express Commerce is its versatility and broad compatibility. Our platform seamlessly integrates with a wide range of the world's leading shipping platforms and marketplaces, making it an accessible and powerful logistics solution for e-commerce businesses of all sizes in Sri Lanka. Whether you sell on your own custom website or through major marketplace platforms like Amazon, DEC provides a unified shipping experience.

Our direct integrations mean you can easily connect your store and start automating your e-commerce logistics. Supported platforms include:

• Shopify & Shopify Plus
• WooCommerce
• Adobe Commerce (formerly Magento)
• BigCommerce
• Amazon
• eBay
• Wix
• Squarespace
• PrestaShop

Inventory and Warehouse Management Platforms Supported by DHL Express Commerce

Beyond front-end e-commerce stores, DHL Express Commerce extends its integration capabilities to the heart of your operations: your inventory and warehouse management systems. Connecting these back-end shipping platforms is a key part of our logistics solution, ensuring that your fulfillment process is as streamlined and automated as your sales channels, supporting a truly end-to-end e-commerce logistics workflow.

Our platform helps create a cohesive ecosystem by integrating with leading systems, including:

• 3PL Central
• Brightpearl by Sage
• Cin7
• DEAR Systems (now part of Cin7)
• Oracle NetSuite
• Order Desk
• Peoplevox
• QuickBooks Commerce (formerly TradeGecko)
• Tradevine
• Unleashed Software

Key Benefits of Using DHL Express Commerce

1. Simplify Global Shipping

DHL Express Commerce simplifies the complexities of shipping products overseas. The platform automates the creation of essential customs paperwork based on your product and order data, making global expansion more accessible for Sri Lankan businesses. This powerful automation significantly reduces the risk of manual errors and saves valuable time, allowing your team to focus on core activities like product development and marketing instead of documentation.

2. Empower Customer Choice at Checkout

Offering a choice of delivery service options directly at your store's checkout is a powerful tool. DHL Express Commerce allows you to easily display multiple DHL Express services and their live rates, empowering customers and helping to improve cart conversion rates.

For instance, if you need to send a last-minute birthday gift to your mother in London, you can simply select the express option. On the other hand, if you are shipping souvenirs in bulk, you can opt for a more economical delivery service to reduce your overall shipping costs.

Providing this flexible e-commerce delivery service caters to diverse customer needs, boosts satisfaction at the point of purchase, and encourages repeat business.

3. Gain Valuable Shipping Insights

DHL Express Commerce provides access to valuable data and analytics on your shipping performance. These insights allow you to identify popular shipping destinations, analyze transit times, pinpoint areas for potential cost reduction, and make data-driven decisions to continually improve your e-commerce logistics and overall supply chain efficiency.

DHL Express Commerce: Your Gateway to Global E-commerce Success

DHL Express Commerce is a complete logistics solution for growth. By automating workflows and integrating with top e-commerce and inventory platforms, our specialized courier service for e-commerce businesses empowers Sri Lankan sellers to scale internationally with confidence. For more helpful information, see our comprehensive guide to e-commerce.

Open a DHL Express business account today to integrate DEC and explore other services like MyGTS for easy international shipping.