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How Can Companies Reduce Their E-Commerce Carbon Footprint

Leendert van Delft
Leendert van Delft
3 min read
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What's in this article?
The causes of carbon emissions in e-commerce
How to achieve carbon neutrality

With e-commerce growing at a rapid rate, and consumers demanding ever-speedier deliveries, it’s unsurprising that the logistics and transport sector currently contributes to just over a third of global carbon dioxide emissions1

Amidst this, green shipping has become a hot topic, with consumers now expecting businesses to have eco-friendly logistics practices in place. Read on to discover tips to help you run a carbon neutral business.

What Causes Carbon Emissions in the E-commerce industry?

Here are six activities that increase the carbon footprint of the e-commerce industry.

damaged brown package

1. Poor packaging

Sellers often ship products in standard-sized boxes, with lots of empty space filled with unnecessary material. As well as creating waste, the package takes up unnecessary space while being transported, increasing its carbon footprint. Then there is the issue of the materials used: with conventional packaging materials, such as bubble-wrap, the plastics used are energy-intensive to manufacture and can take decades or even centuries to break down.

hand holding credit card

2. Impulse purchases

E-commerce sites often encourage consumers to impulse buy, offering discounts and rewards. While clearly good for business, increased buying leads to increased production and more CO2 emissions.

hand writing on paper

3. Frequent customer returns

When returns are free and easy, many consumers buy multiple items, intending to return several of them. This, of course, increases carbon emissions from the additional transport involved when returning products.

woman smiling at mobile phone

4. Energy intensive devices

With e-commerce increasingly taking place on mobile phones, these devices need more computing power and stronger batteries. As a result, e-commerce has helped drive up energy consumption.

server room

5. Vast data centers

E-commerce has also driven an increase in the amounts of data that needs to be processed, stored, and retrieved. This has resulted in enormous data centers that consume huge amounts of energy – as well as mirror servers in separate locations that add to the problem.

package on a tarmac

6. Fast transport methods

Even in these days of climate-consciousness, consumers still want to receive their purchases quickly. Especially in cross-border e-commerce, this often leads to the use of air transport, which has the largest carbon footprint of all transport options.

Eco-friendly logistics: 9 tips to follow

These sustainable business practices will help you work towards a carbon neutral business. 

people around a table

1. Track carbon emissions

The first step to reducing your e-commerce carbon footprint is tracking carbon emissions. They are divided into three different types2: Scope 1, Scope 2 and Scope 3. Scope 1 is your business’s direct emissions; Scope 2 covers indirect emissions from purchased energy (eg. electricity); and Scope 3 are emissions produced by other businesses in your supply chain. You’ll find guidance and calculation tools on the Greenhouse Gas Protocol (GHG) website.

two people planting a seedling

2. Offset your emissions

Carbon offsetting means participating in or financially supporting climate-related projects, such as renewable energy or rainforest protection, to compensate for your business’s own emissions. You could carbon offset shipping, for example. Always choose climate projects that are certified by international standards.

woman looking at mobile phone screen

3. Go paperless

As well as reducing your carbon footprint, you’ll save trees, ink and time. Switch to more efficient internal paperless systems and send customers documentation, such as their receipts, digitally.

eco-friendly packaging

4. Switch to sustainable packaging

Use the right sized packaging to save on waste and shipping-related emissions, and package multi-item orders together. Look into reusable, recyclable or compostable packaging materials, such as mushroom mycelium or seaweed-based materials or, if your product really needs plastic packaging, consider biodegradable plastics. Switching to sustainable packaging can save you money and attract those environmentally-conscious customers, too.

man riding delivery bike

5. Offer eco-friendly transportation

Choosing a logistics partner with a dedicated portfolio of green shipping services will help you reduce the environmental impact of your e-commerce deliveries. DHL Express’ GoGreen Plus, for example, is a solution to help businesses reduce the carbon emissions associated with their shipments through the use of Sustainable Aviation Fuel. This biofuel is produced from renewable sources such as vegetable oils, animal fats and agricultural crops. SAF is specifically designed to be used as a substitute for traditional jet fuel and can reduce greenhouse gas emissions by up to 80% compared to fossil fuels.  

woman handing parcel over to man

6. Efficient inventory management

If you have reliable suppliers, consider switching to Just In Time (JIT) inventory management3. The idea is to eliminate waste and increase efficiency. With JIT, raw materials arrive as they are needed for production or stock arrives to meet customer demand – but no sooner. It means you have very little stock sitting in your warehouse, using energy for storage and becoming obsolete. Adopting JIT can save you money, reduce waste, and increase your operational efficiency. 

waste products

7. Insist on a sustainable supply chain

Companies are realizing the importance of sustainability in their supply chains. And it’s not just about improving supply chain efficiency or reducing waste in the supply chain. Nike, for example, has introduced a Sustainable Manufacturing and Sourcing Index, which assesses and ranks suppliers based on their environmental performance4. You can significantly reduce your carbon footprint just by partnering with likeminded suppliers.

hand brushing the insides of a laptop

8. Introduce a circular economy initiative

Extend your products’ lifecycle with a reverse logistics strategy. This promotes the idea of recycling, refurbishing and repairing damaged product returns (rather than sending them to landfill) – a more environmentally friendly and cost-effective route.

hand holding a tablet

9. Reduce customer returns

Every product that is returned to your business means extra transport emissions. To prevent this, invest in reducing your returns rate in the first place: ensure you have lots of high-definition photographs and detailed product descriptions on your website, and adopt virtual reality (VR) tools to help customers visualize how a product will look more accurately.

You can also utilize parcel lockers for more eco-friendly returns. These allow your courier partner to pick up several customers' returns packages from one location – significantly reducing total transport emissions.

Our nine ways to reduce your e-commerce carbon footprint should give you plenty to think about. And remember, if you decide on some of these measures, you don’t have to implement them all at once. Instead, you can aim for incremental improvements. It’s also a good idea to be open with your customers and engage with them on sustainability issues. They may even have useful suggestions for you. Above all, regularly assess and audit your practices and update them as technology and best practices evolve.

With a DHL Express Business Account, you’ll have access to a range of dedicated sustainable logistics solutions to help you reduce your business’s carbon footprint.