WHAT
DO 8 IN 10 OF THESE SHOPPER TYPES WANT WHEN SHOPPING ONLINE?
WHY
DO 54% OF CROSS-BORDER SHOPPERS BUY FROM OTHER COUNTRIES?
WHO
BUYS THEIR FAVOURITE PRODUCTS ON SUBSCRIPTION THE MOST?
Beyond The Basket
Discover what’s really influencing the buying decisions of social, sustainable and cross-border shoppers across the globe.
WHERE
IN THE WORLD IS SUSTAINABILITY IMPORTANT TO 4 IN 5 SHOPPERS?
WHICH
PLATFORM DO 67% OF SOCIAL MEDIA SHOPPERS BUY FROM?
HOW
DO THESE SHOPPERS PREFER TO RECEIVE AND RETURN THEIR ORDERS?
Why offering the information consumers want to see is important
Not providing enough information on your website could be affecting your sales – 34% of social media shoppers say not enough product information frustrates them, and 26% of crossborder shoppers feel frustrated by unclear customs information. We uncover what’s frustrating consumers across the globe the most to help you optimise your online store.
Why it’s important to meet consumers delivery and returns expectations
In today’s competitive e-commerce market, consumers have more choice than ever. In this report, we uncover the one thing that influences where 97% of social, sustainable and crossborder shoppers purchase from online to help you improve the delivery and returns experience for your customers.
Our experts share their industry perspective
Our DHL e-commerce experts share their insights on the evolving e-commerce landscape, as well as their top tips for online retailers looking to increase their sales to social, sustainable, and cross-border shoppers. Read our interviews with Petr Stepenek – Global Social Media Manager, Maša Piter – Global Sustainability Officer and Andreas Schoenemann – Vice President of Cross-Border, DHL eCommerce
