In-Country Customer Service
True customer service is built on trust. Right across Europe, we look after you and your customers by providing a local point of contact in both the sender and the recipient’s country. These are experts, ready to answer questions and provide shipment advice, in your language - up to 6 days a week in cities where we deliver on a Saturday. Of course, you can also rely on our 24/7 web-based contact options too, helping you provide the best possible customer experience.
For your recipient, confidence is about deliveries (and returns) that work around them. Following their shipment on their phone - with reliable track and trace delivery info showing where it is and when it will arrive. Receiving a pre-delivery text or email assuring them their goods are in the country and will be with them on a specific day. And having the option of doorstep delivery or re-routing to a service point or, where available, an alternative address.
Europe’s Largest Service Point Network
We care about strong connections, which is why we’ve invested in the largest Service Point and Parcel Locker system in Europe, with more than 72,000 collection points – and growing. So, if your customer chooses, we’ll drop their parcel at their nearest locker and then text or email the pick-up code to them. It’s totally secure and they have up to a week to collect their goods.
Cost Effective Returns
Parcel Connect lockers provide a reliable returns process, too. Your customer drops them at the designated locker, and Parcel Connect collects and returns them to you with all the same track and trace visibility as the outbound delivery. And for greater cost efficiency, we can even hold and collate your returns, or take them to an alternative warehouse if that works better for you.