MyDHL+ and On-Demand Delivery for SME growth

Bangladesh's small and medium-sized enterprises (SMEs) are dealing with significant logistical challenges that hinder their growth and competitiveness. A recent survey by the Bangladesh Institute of Development Studies revealed that 40% of the country's ready-made garment (RMG) businesses face delays in opening letters of credit. This delay is due to a shortage of US dollars, while 60% encounter customs-related issues, such as mismatches in Harmonized System (HS) codes during raw material imports. 

Additionally, political unrest and blockades have disrupted transportation, leading to a 50% drop in container deliveries at Chattogram port. In response to these challenges, DHL Express offers digital software and solutions like MyDHL+ and On-Demand Delivery (ODD) to streamline shipping operations for small businesses. MyDHL+ provides a user-friendly platform for managing shipments, while ODD allows customers to select delivery preferences, enhancing convenience and reducing the risk of failed deliveries.

This blog aims to demonstrate how Bangladeshi SMEs can leverage DHL's digital software and tools to enhance their shipping operations, improve customer experience, and drive business growth.

What is MyDHL+?

MyDHL+ is a comprehensive, user-friendly digital platform developed by DHL Express to simplify and enhance the shipping experience for businesses. It consolidates essential shipping functionalities into a single interface, allowing users to create shipments, schedule pickups, and track deliveries efficiently. 

Key features include customizable shipment creation processes, where users can choose between step-by-step guidance or an all-in-one screen for quicker processing. The platform also enables the management of address books, allowing users to save frequently used shipment details and streamline the creation of new shipments. 

Additionally, MyDHL+ offers robust reporting tools, providing access to shipment history, invoices, and real-time tracking updates. By centralizing these capabilities, MyDHL+ empowers businesses to manage their shipping operations more effectively, reducing complexity and improving overall efficiency.

What is On-Demand Delivery (ODD) by DHL Express?

On-Demand Delivery (ODD) is a flexible service by DHL Express that empowers recipients to manage their shipments according to their preferences, enhancing convenience and reducing delivery issues. By providing control over delivery timing and location, ODD minimizes missed deliveries and associated costs.

Delivery options available through ODD:

• Rescheduling: Recipients can change the delivery date and time to suit their availability.
• Alternate delivery locations: Shipments can be redirected to a different address, such as a workplace or a friend's home.
• Signature release: Allows delivery without requiring a signature, facilitating unattended receipt.

These options are accessible via a mobile-optimized website or the DHL Express mobile app, ensuring recipients can manage deliveries on-the-go. By offering such flexibility, ODD not only enhances customer satisfaction but also helps businesses reduce failed deliveries, leading to cost savings and improved operational efficiency. 

How does MyDHL+ and ODD streamline shipping services?

MyDHL+ and On-Demand Delivery (ODD) by DHL Express work in collaboration to offer a seamless shipping experience for businesses and customers alike. MyDHL+ simplifies the shipping process by allowing users to create shipments, schedule pickups, and track deliveries, all from a single platform. 

ODD complements this by giving recipients control over their deliveries, enabling them to reschedule, choose alternate delivery locations, or opt for signature release. This integration reduces manual processes, enhances efficiency, and minimizes errors.

Real-time tracking and proactive notifications keep businesses and customers informed, reducing uncertainties and enhancing satisfaction.

1. Enhancing Customer Experience

ODD enhances customer satisfaction by providing flexibility and convenience. Customers can select delivery options that suit their schedules, such as rescheduling or choosing alternate delivery locations. MyDHL+ further improves the experience by offering transparency and proactive communication through real-time tracking and notifications. These tools build customer loyalty and encourage repeat business by ensuring a reliable and convenient delivery process.

2. Driving Business Growth for Bangladeshi SMEs

Streamlined shipping operations and improved customer experiences contribute to business growth. By offering flexible delivery options through ODD, SMEs in Bangladesh can cater to a broader customer base, including international markets. 

MyDHL+ supports this expansion by providing tools to manage shipments efficiently, track deliveries, and access reporting tools. Together, these tools by DHL Express provide a competitive advantage in the global marketplace, enabling Bangladeshi SMEs to enhance operational efficiency and customer satisfaction. 

Practical Tips for Implementing MyDHL+ and ODD

To help SMEs get started with DHL’s digital tools, here’s a step-by-step guide to setting up and using MyDHL+ and On-Demand Delivery (ODD):

1. Set up your MyDHL+ account: Once your DHL Express account is created, a MyDHL+ login is automatically generated. You’ll receive an email from noreply@dhl.com with a link to “Create Password.” Activating your account gives you immediate access to features like shipment creation, pickup scheduling, and tracking.
2. Register for ODD via mobile app: Download the DHL Express mobile app (available on Android and iOS). Sign up using your mobile number and email, then set your delivery preferences—such as preferred delivery time or location. The app also sends real-time notifications and allows direct management of deliveries.
3. Register for ODD via website: Visit delivery.dhl.com and click "SIGN UP." Complete the registration form and validate your account using passcodes sent to your phone and email. Once verified, you can set default delivery addresses and preferences.
4. Set delivery preferences and notification settings: Within your ODD account, go to “My Account” to manage delivery preferences like service point pickup, safe place drop-off, or delivery to a neighbor. You can also choose how you receive notifications—via SMS, WhatsApp, or app alerts—ensuring flexibility and timely updates.

To get the most out of MyDHL+ and ODD, regularly update your address book to speed up shipment creation and reduce errors. Enable automatic notifications for your team and customers to stay informed throughout the shipping journey. Use saved shipment templates for recurring orders and analyze shipping reports for logistics planning optimization.

DHL Express provides a range of support tools for SMEs, including detailed user guides, video tutorials, and a comprehensive Help Center on the MyDHL+ and ODD platforms. For personalized support, our customer service teams are available to assist with onboarding, troubleshooting, and logistics advice, ensuring small businesses can fully use these digital tools to grow their operations.

Partnering with DHL Express for digital shipping solutions

DHL Express remains committed to empowering small and medium enterprises with innovative digital tools like MyDHL+ and On-Demand Delivery (ODD). These solutions are designed not only to simplify shipping but also to enhance customer satisfaction and support business growth through greater efficiency and transparency. 

By streamlining logistics, DHL Express helps businesses focus more on scaling and less on managing shipments. Whether you're just starting out or looking to expand into new markets, now is the perfect time to take advantage of these digital capabilities. 

Sign up for MyDHL+ today to experience seamless shipping firsthand, or contact DHL Express to request a personalized demonstration and explore how these tools can be tailored to your business needs.