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Special Services

Kurir DHL dengan percaya diri membawa paket kuning bermerek melintasi jembatan modern, melambangkan kecepatan, keandalan, dan konektivitas logistik global. Citra tersebut menyampaikan profesionalisme dan layanan yang efisien dalam pengiriman paket.
This article covers
Introduction to mission-critical shipments
Real-life scenarios when bespoke solutions were needed
Finding a logistics provider to support you

Mission critical shipments

In today's fast-paced business landscape, the stakes are higher than ever when it comes to shipping mission-critical shipments. These are the deliveries that can make or break operations - whether it's a vital medical supply that needs to reach a hospital, a key component for manufacturing that keeps production lines running, or sensitive technology that must arrive intact for a crucial launch. The right logistics solution might not be a standard service, but something more bespoke.

 

Let's look at some real-life examples from businesses that needed special solutions for their shipments. 

On-board courier

On-board courier

Our On-Board Courier Service is a fast and effective customised delivery option for urgent, valuable or confidential deliveries. Your delivery will be managed door to door by a dedicated courier, travelling with your shipment on the next flight possible to ensure a swift and secure delivery, wherever in the world it needs to be.

Customer challenge

A prominent household appliances company reached out to us needing a secure and confidential solution for transporting inbound prototypes. The challenge involved maintaining strict confidentiality, ensuring robust packaging and providing full visibility of assets during transit. 

Our solution

To address this, one of our dedicated Special Service agents coordinated a vetted on-board courier to deliver a white-glove service for the customer. Airtags were used for real-time tracking, customs clearance was managed seamlessly, and a contingency plan was in place to mitigate any potential delays. 

Next Flight Out

Our Next Flight Out (NFO) Service is a premium and time-sensitive solution designed for urgent deliveries. Our specialist agents provide seamless and efficient logistics solutions for time-critical shipments.

Next Flight Out (NFO)

Next Flight Out (NFO)

Our Next Flight Out (NFO) Service is a premium and time-sensitive solution designed for urgent deliveries. Our specialist agents provide seamless and efficient logistics solutions for time-critical shipments.

Customer Challenge

An urgent request came in to transport two batteries to a racing team in time for a World Championship competition in Singapore. To avoid any disruption to the event, this challenge required speed and precision.

Our solution

Our solution was to collect the shipment and secure the Next Flight Out. The DHL Same Day team jumped into action on receiving a call, quoted and collected the shipment within an hour and delivered the shipment in less than 24 hours.

Air Freight

Air Freight

Air Freight

Our Airfreight solution is a cost-effective and reliable air transportation service, providing you with an efficient option for international shipping.

Customer Challenge

A small business required a cost-effective option for an international shipment. They also needed a flexible payment method and door to door pickup.

Our solution

We collected the shipment with speed and delivered it door to door via our Airfreight service. Our team of specialised agents provided a flexible payment option and dedicated support from booking to final delivery. 

White Glove Service

White Glove Service

White Glove Service

Our White Glove Service delivers a premium, personalised experience that gives your customers complete peace of mind when receiving fragile, high‑value, or oversized items across the globe. 

Customer Challenge

A small business required a precise pickup and delivery window with additional package protection. The customer had a bespoke request for the drivers to wear specific clothing to reflect their brand.

Our solution

With special onsite handling and fully customised service, our network of specialist partners delivered within the time constraints to the specific floor and room as required. Our partners provided extra packaging to protect the consignment and delivered with branded clothing to suit the request. 


Here are some more examples from business in Europe we have helped overcome logistics challenges:

 

Problem: A biochemical business needed to ship temperature-sensitive goods Spain to the Netherlands within 30 hours. Any delay and the contents would be unusable, risking losses of tens of thousands of euros. 

Solution: A dedicated, door-to-door delivery was arranged from the premesis in Southern Spain to their supplier in South Holland. This ensured the shipment was delivered in 24 hours, protecting the shipment and avoiding a costly loss.

Problem: A European machinery suppliere needed 8 shipments totalling 13 tons delivered to the USA by December 27. With Christmas being the busiest time of year in any logistics network, finding a reliable and cost-effective solution was a challenge.

Solution: By planning ahead from late November, off-network air transport was secured for the heavy shipments. With guaranteed delivery by December 27, all shipments arrived successfully on Boxing Day.

Problem: A national government's passport office offers a premium 24-hour delivery option for emergencies, requiring  exceptionally high first-time delivery rates. Every possible issue - whether it's severe weather closing the roads, or customers not being home - must be anticipated and solutions identified. 

Solution: to overcome winter travel disruptions, the rail network is used for nationwide transport, with dedicated couriers collecting passports from train stations.  Customers are pre-warned of estimated arrival time and advised to prepare their identification for checks. 

Problem:
A Dutch renewable‑energy manufacturer needed to transport two wind turbines, each weighing 15,000kg, over 4,000km from the Netherlands to a customer in Georgia. Their size and weight meant standard logistics networks were not suitable.

Solution:
Two dedicated trucks were chartered to transport the turbines, with a planned stop‑over in the Czech Republic. The shipment was collected directly from the manufacturer and delivered door‑to‑door to the customer in Georgia, ensuring safe and efficient delivery of the heavy goods.

Problem:
A laboratory equipment manufacturer regularly ships bulky, high‑value medical devices from Europe to labs worldwide. The equipment must be kept upright with nothing stacked on top, requiring specialised handling to avoid damage.

Solution:
A specialist logistics provider transports the equipment via air express, ensuring careful handling while maintaining fast, secure delivery to laboratories across the globe.

Problem:

A European manufacturer needed to ship flammable ski wax by air but lacked the required dangerous goods certification. With their first international order from Japan, they wanted an express, global shipping solution but were unable to use air freight without proper IATA approval.

Solution:
A logistics provider specialising in hazardous goods handled the packaging and transportation. This ensured full compliance with IATA regulations, allowing the shipment to travel safely by air from Europe to Japan and enabling the manufacturer to meet growing international demand.

Finding a logistics provider to support your business 

As these examples all show, mission-critical shipments require more than just standard logistics; they demand specialised services that prioritise speed, security, and reliability. At DHL Express, we understand this and that's why we have our dedicated DHL Special Services team to support you with whatever shipment you need delivering in a bespoke way. 

 

Whatever your logistics-specific need, the DHL Special Services team will find the right solution for you.


Why use DHL Express Special Services? 

  • One stop shop - with a DHL Express account you have everything under one umbrella: account manager, shipping solutions, simple billing
  • Flexible solutions that are individually tailored to meet your specific requirements 
  • Wide, international reach in the shortest possible time and with maximum efficiency
  • Minimise your financial losses by avoiding delays or any industry penalties