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Latest Updated

LATEST UPDATES

Service Delay to Australia

The AU BioSecurity team is increasing checks on imported products due to detection of Foot Mouth Disease (FMD) in imported goods in Australia, which may lead to a service delay. We highly recommend not shipping food products, personal effects, protein powders and supplements into Australia over the next two months. Please ensure you check the Australian Biosecurity Import Conditions (BICON) website for requirements.

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Normal Operations Resumed To and From East China

Temporary weight limitations to and from East China Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) will be lifted as of 6 June 2022, Monday. We will resume normal operations without any restrictions.

Thank you for your cooperation and understanding during the imposed measure, and we want to ensure you that these temporary measures have helped us to remain a reliable partner for all your express shipping needs to and from East China.

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Normal Operations Resumed To and From Shenzhen and Dongguan, China

As of 6th April, 2022, our temporary suspension for shipments to Shenzhen and Dongguan will be lifted. DHL Express delivery services to and from Shenzhen (SZX) and Dongguan(DGM) area have resumed and the temporary suspension to and from these areas will be lifted with immediate effect.

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March 09, 2022

Service suspensions Russia and Belarus

Our services to Russia and Belarus have been suspended, which is why we are also not accepting shipments to those countries until further notice. In addition, DHL has also decided to suspend its domestic operations in those countries until further notice.

We are closely monitoring the situation and are working with our customers to mitigate the impact on our international and domestic customers. We will keep you updated about any further developments.

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March 07, 2022

Service Delay in Hong Kong (HK) due to COVID-19 Situation

Due to the current pandemic situation in Hong Kong, please expect some delays in our pick-up and delivery services in Hong Kong.

Even though there is no lockdown at the moment, do expect a transit time impact of additional 2 days.

This situation is expected to persist in the next few weeks. We are monitoring the situation closely and will keep you updated on any changes.

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March 01, 2022

New SG WhatsApp Digital Assistant Number for shipment queries

Start chatting with us on new DHL Express WhatsApp Digital Assistant +65 8240 0610. You can easily track and trace your shipment with your airwaybill or instantly get your shipping queries answered. Get more details

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March 01, 2022

Service suspensions due to situation in Ukraine

Our shipping services to and from Ukraine are temporarily suspended, and as a result we currently do not accept DHL shipments to and from Ukraine until further notice.

Currently, our greatest concern is the safety of our employees in Ukraine, and we have advised all our employees to stay in a safe place. Therefore, offices and operations in Ukraine have been closed until further notice. We are closely monitoring the situation and we will keep you updated on any further developments.

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Service Update in East China

As of 2 May 2022, the suspensions of all other DHL Express services have been lifted. Parcel/non-document inbound services have resumed with a temporary maximum weight restriction of 30kg per single piece in a shipment.

Outbound services from Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) current weight limit restriction of 30kg per pick up per day has also increased to 70kg per pick up per day.

This is due to the recent lock-down announcement by Shanghai authorities in China to curb the spread of Covid-19 and thus resulting in processing and transit time delays within East China. Rest assure that we will continue to monitor and make adjustments, please refer to www.simplydhl.com/covid-19updates for the latest updates.

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Normal Operations Resumed To and From Shenzhen and Dongguan, China

As of 6th April, 2022, our temporary suspension for shipments to Shenzhen and Dongguan will be lifted. DHL Express delivery services to and from Shenzhen (SZX) and Dongguan(DGM) area have resumed and the temporary suspension to and from these areas will be lifted with immediate effect.

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March 09, 2022

Service suspensions Russia and Belarus

Our services to Russia and Belarus have been suspended, which is why we are also not accepting shipments to those countries until further notice. In addition, DHL has also decided to suspend its domestic operations in those countries until further notice.

We are closely monitoring the situation and are working with our customers to mitigate the impact on our international and domestic customers. We will keep you updated about any further developments.

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March 07, 2022

Service Delay in Hong Kong (HK) due to COVID-19 Situation

Due to the current pandemic situation in Hong Kong, please expect some delays in our pick-up and delivery services in Hong Kong.

Even though there is no lockdown at the moment, do expect a transit time impact of additional 2 days.

This situation is expected to persist in the next few weeks. We are monitoring the situation closely and will keep you updated on any changes.

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March 01, 2022

New SG WhatsApp Digital Assistant Number for shipment queries

Start chatting with us on new DHL Express WhatsApp Digital Assistant +65 8240 0610. You can easily track and trace your shipment with your airwaybill or instantly get your shipping queries answered. Get more details

Share on this
icon facebook icon linkedin icon twitter icon email

March 01, 2022

Service suspensions due to situation in Ukraine

Our shipping services to and from Ukraine are temporarily suspended, and as a result we currently do not accept DHL shipments to and from Ukraine until further notice.

Currently, our greatest concern is the safety of our employees in Ukraine, and we have advised all our employees to stay in a safe place. Therefore, offices and operations in Ukraine have been closed until further notice. We are closely monitoring the situation and we will keep you updated on any further developments.

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