Manage your order with DHL Express Commerce

The e-commerce sector in Thailand has seen unprecedented growth, evolving into an intricate ecosystem with unique challenges, particularly in scaling operations and achieving sustainable success. Managing an e-commerce business entails navigating through a complex array of processes, with the volume of touchpoints in online order management adding layers of complexity to operations.

DHL Express Commerce (DEC) emerges as a strategic solution, simplifying the complexity of e-commerce management by offering a comprehensive platform that integrates all essential aspects of e-commerce transaction and order fulfilment processes.

 What is DHL Express Commerce?

Understanding the multifaceted nature of e-commerce operations, DHL Express recognises that efficient e-commerce management extends beyond local deliveries and overseas shipping. DEC is a meticulously designed Order Management System (OMS) aimed at empowering e-commerce businesses to best streamline their operations. It offers seamless integration with leading e-commerce platforms and marketplaces, enhancing the long-term competitiveness of businesses by enabling them to manage sales, order fulfilment, and shipment tracking all from a single, unified space. 

Key features of DHL Express Commerce

DEC boasts an array of features designed to optimise e-commerce order management:

• Integrated e-commerce: Quick connection to prominent e-commerce platforms and marketplaces.
• Live checkout: Instant access to DHL products and rates during checkout, enhancing the customer experience.
• Address validation: Ensures accuracy in customer address details, mitigating shipping errors.
• Automated shipping: Streamlines the process from online order importation to label printing and order updating.
• Multi-channel support: Facilitates selling across various marketplaces from a singular platform, simplifying operations.

These features collectively empower Thai e-commerce businesses to efficiently manage online order processes, from checkout to completion, through an integrated all-encompassing system.

Streamlined cross-border shipping at checkout

DEC bridges e-commerce stores with DHL Express shipping services, providing real-time shipping rates and options at checkout for cross-border deliveries. This integration allows e-commerce customers to effortlessly select DHL Express for their shipping needs, with no additional development required for activation. The integration process is designed to be straightforward, enabling businesses to offer the benefits of reliable and speedy shipping quickly.

Automated order management for easy shipping

Following integration with an e-commerce store or marketplace, DEC automatically imports DHL Express orders, facilitating easy shipment label creation and automatic order updates with tracking information. This automation simplifies customer communication and ensures timely delivery.

Operational workflow of DHL Express Commerce

DEC supports the e-commerce business workflow from checkout to order completion:

1. Checkout integration: Displays DHL Express products and rates in the e-commerce checkout.
2. Order reception: Automatically imports received orders into the DEC platform.
3. Order processing: Enables validation and adjustment of orders before shipping.
4. Label printing and completion: Simplifies the printing of shipping labels and updates the e-commerce order with tracking information.
5. Order tracking: Offers comprehensive tracking until delivery completion.

Supported e-commerce platforms

DEC is compatible with a wide range of e-commerce management platforms and plugins, including but not limited to:

• Shopify
• WooCommerce
• Magento
• Magento2
• BigCommerce
• PrestaShop
• Tiendanube
• Squarespace
• Catch.com.au
• Amazon (no checkout rates)
• eBay (no checkout rates)
• OpenCart (no checkout rates)
• Wix (pilot)

Elevate e-commerce management with DHL Express Commerce