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The electronic delivery evidence is a document with capturing the image of the delivery details and the signature of the person receiving the shipment. This way you will always have the most relevant information at your disposal without having to contact DHL eCommerce.

Through the Customer Area you easily have access to this feature!
You can view, unload, print or email.

Frequently Asked Questions

  • To obtain the electronic Proof of your shipments you need to have an account with DHL. You can download proof of delivery for your domestic shipments (Portugal and Spain), both outbound and arrival. It can be obtained from the shipment details or from the specific Proof of Delivery tab, with a maximum of 10 proofs per search. If you need any proof of delivery for international shipments, you should request it from Customer Service.

  • There are occasions when, for operational reasons, we cannot capture the scanned signature and therefore it does not appear on the document even if it includes the name of the person who signed it, as well as the delivery date and time.

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