This means that the destination address provided to us is incomplete or incorrect. You can provide us with the correct data from the destination of your shipment here. You can also choose to receive your shipment at the nearest ServicePoint here. If your shipment is already in distribution, you can only select the delivery option to a neighbor or porter.

See your email Inbox. If you have made your purchase, you have provided your email, you will receive a message with the expected delivery date. If you did not provide your email, please contact the sender of the shipment, which will bring you the tracking number, with which you can check the status of your shipment here.

Ensure that you have entered all the data correctly, our system distinguishes between upper and lower case characters. Please also note that the shipment information does not appear automatically as DHL eCommerce receives the shipment from the sender. If more than 24h has passed since you made the purchase, please contact us here.

Enter your shipment number here. This number can be found in the email you will receive with the expected delivery date. If you did not receive this email, please contact the sender of the shipment.

The tracking ID is a combination of numbers and letters that identifies your shipment. They can be between 10 and 39 characters. See your shipment here.

If you have provided your email or mobile phone number when making your purchase, you will receive an email or SMS from DHL eCommerce with your shipping number and expected delivery date. Please see also in the Spam Box of your email. If you have not received it, please contact the Sender to give them that information.

Please note that the shipment information does not appear automatically, it appears once DHL eCommerce receives the shipment from the sender. Check out your email and don’t forget to check in Spam. If more than 24 hours have passed since you purchased, please contact us here.