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DHL eCommerce wants shipments to fit your life, not the other way around. So we’ve made a number of delivery options available so you can receive your orders to the first. Thanks to our flexible delivery platform, you can change the delivery date, select a new recipient or choose one of our collection points, we have more than 3,700 ServicePoints on the Iberian Peninsula.


  • Change Delivery Day
  • Collect Order at Pick Point
  • Delivery in Neighbor or Porteiro
  • Change Morada

How to collect your shipment at a ServicePoint DHL



A message (email or sms) will be sent with the name of the pick point where you can lift your order.


Documentation required

In order to collect the submission, you must present the Citizen Card (or equivalent identification document). If the shipment cannot be collected in person, use this statement so someone else does it in their place. Please attach a copy of your ID to the completed statement.


Collect Shipment

Go to the pick point to collect your order! You have 10 days to do so.

Simple and secure contactless deliveries

The new contactless signature form for parcel delivery, which offers more security in deliveries.

  • An email with a PIN 6 digits and QR Code will be sent.
  • For contactless delivery, simply provide the courier or ServicePoint DHL with the 6-digit PIN code or show the QR Code to confirm delivery.

DHL Collect Points

Always ten minutes away

Local merchants we collaborate with for maximum convenience. The extended hours of operation provides flexibility in the time to pick up or deliver your order.

Find Order

Please refer to the state of your submission

Enter your follow-up number and locate your order. Also learn how you can collect your order at a ServicePoint DHL.

Return Order

With or without return label

Return your orders simply and quickly with DHL eCommerce.