ADDITIONAL SERVICES MODULAR SOLUTIONS FOR ALL KINDS OF SHIPMENTS

SUPPLEMENTARY SERVICES

THAT ADAPT TO YOUR NEEDS

DHL eCommerce offers a fully flexible service tailored to your transportation needs.

Discover our offer of additional value-added services.

All Risks Insurance

Secure your shipments in the face of any unforeseen

Customs management

We carry out customs procedures for export and import

Counter-reimbursement

Counter-reimbursement payment for your shipments

Bulky shipments

Dimensions larger than
120x60x60cm

Direct delivery to ServicePoint

DHL eCommerce collection points are within 10 minutes of your customers

GoGreen

Carbon dioxide neutral shipments with our emissions compensation program.

Identity Confirmation

Enable an identification service for shipments that require it

Additional delivery attempt

Decide how many delivery attempts will be made for your shipments

Not a DHL customer yet?

Request more information about our shipping services, no compromise!

Request your personalized budget

Some variables may influence the costs and supplements applicable to your shipments. Learn more about our supplements and surcharges, applicable according to certain shipping specifications and typologies.

Domestic Supplements

Fuel Surcharge

Surcharge aligned with fuel prices, which varies on a monthly basis.

Applicable for shipments: B2B and B2C .

See here

Low Density

Apply for shipments delivered in remote areas. Please refer to the postal codes where this supplement applies in the 'Time in Transit' menu of your Customer Area.

Applicable for shipments: B2B .

See covered postcodes here

Reshipment

Applicable for shipments where the destination is a different location from the capital of the municipality, with the exception of the exempt indicated locations. Applicable for shipments originating from Portugal-destination Spain or originating from Spain-destination Portugal.

Applicable for shipments: B2B

See exempt locations here

Shipping Tax for Marine Shipments (IMO 2020)

Applicable to all shipments where transportation or part of it is made by sea. Destinations - Azores, Madeira, Balearics, Canary, Ceuta and Melilla.

Applicable for shipments: B2B .

See here

Uninkable Volume

Applicable to shipments with at least one volume⁽¹⁾up to 31 kg and where one of its dimensions is greater than 120 x 60 x 60 cm, or whereby its characteristics require manual classification⁽²⁾.

Applicable for shipments: B2B .

_{(1) Parts/Boxes or Pallets.}

(2) See packing guide

Non-Standard Volume

Applicable to shipments with at least one volume^(1),where one of its dimensions is greater than 180cm or when the shipment volume is greater than 0.5 cubic meters.

Applicable for shipments: B2B .

_{(1) Parts/Boxes or Pallets.}

Non-Standard Pallet

Applicable to shipments: with at least one volume⁽¹⁾ greater than 31 kg in which one of its dimensions is greater than the maximum dimensions of 120 x 120 x 180 cm; or that are not palletized; or that are not capable of being overlapped.

Applicable for shipments: B2B .

_{(1) Parts/Boxes or Pallets.}

Overweight Shipping

Applicable to shipments over 1000 kgs

Applicable for shipments: B2B .

MD3

Applicable to all shipments where:

one of your pieces has a measurement greater than 3 meters.

Subject to service availability. In any case, DHL will not transport volumes of any size greater than 4 meters.

Applicable for shipments: B2B .

Bulky

Applicable to all shipments where:

have a weight greater than 31 kg;
exceed dimensions of 120 x 60 x 60cm
two sides exceed 60cm

Applicable for shipments: B2C .

Export Brokerage - DHL intervention in customs clearance

Export Customs Surcharges

This service includes drafting the Customs Declaration and contacting the customer if necessary. Customs Management applicable in shipments to Canaries, Ceuta, Melilla, Gibraltar and Andorra.

Applicable for shipments: B2B and B2C .

Multi-ratings

Export Customs Surcharges

Applicable if a shipment requires more than 5 additions (5 different types of merchandise per shipment), an additional fee is charged for each addition starting at the 5th line.

Applicable for shipments: B2B and B2C .

Physical Inspection

Export Customs Surcharges

Applicable to shipments requiring physical cargo verification at the request of Customs Authorities (statement submitted).

Applicable for shipments: B2B and B2C .

T2LF

Export Customs Surcharges

Required form that proves community status of merchandise. Applicable to shipments to the Canary Islands.

Applicable for shipments: B2B and B2C .

Manual Documentation

Applicable to manual guide shipments that are not produced through our computer systems.

Applicable for shipments: B2B and B2C .

International Supplements

Fuel Surcharge

Surcharge aligned with fuel prices, which varies on a monthly basis.

Applicable for shipments: B2B and B2C .

See here

Area Service Remote

Applicable for shipments delivered to a Remote Area where DHL incurs additional costs to effect.

Applicable for shipments: B2B .

See country-covered postcodes here

Three Weight Piece (OWP)

Applicable to all volumes (parts) weighing more than 70kg.

Applicable for shipments: B2B .

Face Size (OSP)

Applicable to all volumes (parts) that have a measurement greater than 120 cm.

Applicable for shipments: B2B .

Bulky

Applicable to all shipments where:

have a weight greater than 31 kg;
exceed dimensions of 120 x 60 x 60cm
two sides exceed 60cm

Applicable for shipments: B2C .

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Applicable to all volumes (parts) with an actual weight less than 31 Kg where one of the dimensions exceeds 120 cm.

Applicable for shipments: B2B .

Bulky XL

Applicable to all volumes (parts) to France with an actual weight of less than 31Kgs in which one of the measurements is greater than 150 cm, or in which the sum of its sides is greater than 300 cm, using the following calculation formula: Width + (2 x Length) + (2 x Height).

Applicable for shipments: B2B .

Peak Season Supplement

Applicable in high-volume shipping periods, with increased demand for capacity, high operating costs and other situations that alter the normal operation of our network.

Application period: November 15 to January 15.

Applicable for shipments: B2C .

Manual Documentation

Applicable to manual guide shipments that are not produced through our computer systems.

Applicable for shipments: B2B and B2C .

Brexit

Applicable to all shipments originating from origin or destination UK.

Applicable for shipments: B2B and B2C .

Export Brokerage - DHL intervention in customs clearance

Export Customs Surcharges

This service includes drafting the Customs Declaration and contacting the customer if necessary.

Applicable for shipments: B2B and B2C .

Multi-ratings

Export Customs Surcharges

Applicable if a shipment requires more than 5 additions (5 different types of merchandise per shipment), an additional fee is charged for each addition starting at the 5th line.

Applicable for shipments: B2B and B2C .

Delivered Duty Paid (DDP)

Export Customs Surcharges

At the request of the customer, DHL dispatches the shipment at the destination and arranges the applicable import duties, taxes and regulatory charges that will be invoiced at a later date to the Shipper customer’s account, rather than collecting the order at the destination. In addition to taxes and duties, an administrative surcharge will be invoiced for the entire process.

Applicable for shipments: B2B and B2C .

EUR1

Export Customs Surcharges

Certificate of Origin, applicable to goods with invoice declared value above €6,000, to certify that the goods have been produced, manufactured or processed in the European Community, thereby representing an advantage in importation. Valid for shipments to Norway only.

Applicable for shipments: B2B and B2C .

Physical Inspection

Export Customs Surcharges

Applicable to shipments requiring physical cargo verification at the request of Customs Authorities (statement submitted).

Applicable for shipments: B2B and B2C .

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