Your purchases in Iberia are delivered in 24-48 hours. If the purchase was made in Europe, it will arrive within 3 to 6 days depending on the country. If when you make your purchase, you have provided your email address, please check your inbox. We will send an email with the expected delivery date. You can also check the status of your shipment here.

Your shipment is likely to be on its way, see your status here.

If there is a delay, you will be notified through our shipping tracking platform. If two days are lost and the status of your shipment does not change, inform the sender.

See the status of your shipment at: www.dhl.com/en-us/home/our-divisions/parcel/private-customers/send-and-receive/receive-a-parcel/track-shipment.html

It is natural that the status of your shipment does not update continuously, however, if the status of your shipment has elapsed after 2 days, please contact us and the sender of your shipment.

This service is not available in Portugal.

Check your email inbox. In the event your shipment was delivered to a neighbor, you will receive an email with the neighbor’s details that you received your shipment. If you have purchased, you have not indicated your email, please check that your mailbox has a document like this, where you will be able to see all the information about your shipment.