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Terms & Conditions

On this page, you will find a standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.

The Terms and Conditions of use of the DHL Website are as follows:


The copyright in this publication is owned by DHL International GmbH.

Authorization to Reproduce

Any person may reproduce any portion of the material in these web pages subject to the following conditions:

  • Material may be used for informational and non-commercial purposes only.
  • It may not be modified in any way.
  • No unauthorized copy is made of any DHL trademark.
  • Any copy of any part of the material shall include the following copyright notice:                    Copyright © DHL International GmbH. All Rights Reserved.

DHL Trademarks

"DHL", "DHL Worldwide Express", "DHL Express", "DHL Parcel", "DHL eCommerce", "DHL Freight", "DHL Supply Chain", "DHL Global Forwarding", "Europlus DHL", "Jumbo Box", "DHL Economy Select", "DHL Jeaat", "DHL Sprintline", "DHL Secureline", "DHL Express Easy", "DHL Easy DHL", "DHL Connect", "EasyShip" are registered trademarks of DHL International Gmbh or another company of the Deutsche Post DHL group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission.

Other Trademarks and Trade Names

All other trademarks or trade names referred to in these materials are the property of their respective owners.

Website Access

Access to the website is and free.

Nevertheless, contracting services that offer this website will be conditional upon payment of a price, which will be indicated appropriately.

User who registers freely and voluntarily on DHL databases or reports to DHL your personal data through the procedures set forth on this website, expressly authorizes any of the companies that make up the DHL Company Portugal treat you in accordance with the terms set forth in Privacy and Cookie Policy of this website and always respecting applicable law at each time with respect to the protection of personal data and information society services.


The website may contain hyperlinks that lead to other websites that are not edited, controlled, supported or supervised by DHL, and is not responsible for the content of such websites. The content of these owners is the responsibility of their respective owners and DHL does not warrant or approve such content. The role of links that appear on this page is solely to inform you of the existence of other sources of information on the Internet, where you can extend the data provided on this website.  DHL will not be in any case responsible for the result obtained through such hyperlinks.

Your Comments

DHL wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.

Use of interactive features on this site

For your convenience, DHL may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.

Accuracy of this site

These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL's discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL excludes any obligation or responsibility for this content.

Disclaimer of Warranties

The services, the content and the information on this website are provided on an "as is" basis. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations or warranties as to the accuracy, completeness, security or timeliness of the services, content or information provided on or through the DHL website or systems. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.

Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.

Limitation of Liability

To the extent permitted by law, in no event shall DHL, its affiliates or licensors or any third parties mentioned at the DHL website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the DHL website and DHL systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DHL is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

Products and Services

Unless otherwise agreed in writing, the transportation products and services mentioned on these web pages are subject to the DHL Terms and Conditions of Carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. Not all of DHL's products and services may be available in every country.

For more information, or in the event of any incidence, you may contact us via the forms and contactings available in the Customer Support from the DHL website.

Disclosure of Information

All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.