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WILL YOU RECEIVE AN ORDER?

DHL Parcel wants to be the posts to adapt to your life, not otherwise. So we’ve made a number of delivery options available so you can receive your orders to the first. Thanks to our flexible delivery platform, you can change thedelivery date, select anew recipientor choose one of ourcollect points, we have over 3,600 ServicePoints on the Iberian Peninsula.

FLEXIBLE DELIVERY OPTIONS

  • Change Delivery Day
  • Collect Order at Pick Point
  • Delivery in Neighbor or Porteiro
  • Change Morada

How to collect your shipment at a ServicePoint DHL

1

Notification

A message (email or sms) will be sent with the name of the pick point where you can lift your order.

2

Documentation required

In order to collect the submission, you must present the Citizen Card (or equivalent identification document). If the shipment cannot be collected in person, use this statement so someone else does it in their place. Please attach a copy of your ID to the completed statement.

3

Collect Shipment

Go to the pick point to collect your order! You have 10 days to do so.

DHL Collect Points

Always ten minutes away

Local merchants we collaborate with for maximum convenience. The extended hours of operation provides flexibility in the time to pick up or deliver your order.

Find Order

Please refer to the state of your submission

Enter your follow-up number and locate your order. Also learn how you can collect your order at a ServicePoint DHL.

Return Order

With or without return label

Return your orders simply and quickly with DHL Parcel.

Contactless Deliveries on Iberian Peninsula

The new form of undisputed subscription in order delivery, which provides more security in deliveries.1

  • An email with a PIN 6 digits and QR Code will be sent.
  • For a contactless delivery, simply indicate by affecting DHL the PIN code 6 digits or show the QR Code to confirm delivery.

1. Available only for deliveries at shipment destination dead on the Iberian Peninsula. Not available for recalls in ServicePoint DHL.