• Due to established restrictions on the operation of trade and people movement, our collection point network (ServicePoints DHL) may be conditioned in some locations due to the closure or reduction of operating hours of some establishments.

DHL Parcel wants the delivery of shipments to suit your lifetyle, not the contrary. So we’ve built several delivery options so that you can receive your shipments in the way that fits you best. Due to our flexible delivery platform you can change the delivery date, select a new recipient, or select one of our more than 3,600 ServicePoints in Iberia.

How to collect your shipment at a ServicePoint DHL



A message (sms or email) will be sent with the name of ServicePoint where you can collect your shipment.


Documentation required

In order to collect the shipment you are required to present your identification. If the shipments cannot be collected in person, use this statement so that someone does it in your place. Please attach a copy of your ID to the completed statement.


Collect Shipment

Please proceed to pick up your shipment at the ServicePoint! You have 10 days to do so.

Track Shipment

Track your shipments and online purchases