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Delivery process at ServicePoint DHL



A notification (sms or email) will be left with the ServicePoint details where the shipment was delivered.



To collect your shipment you must show your ID - national card, passport or equivalent. If you cannot collect your shipment in person, you must complete this form so someone else does it in their place. Please attach a copy of your ID to the completed statement.


Collect Shipment

Please proceed to ServicePoint to collect your shipment! You have 10 days to pick up your shipment.

DHL Points

  • More than 3,600 ServicePoints in Iberia
  • Extended opening times, including weekends
  • Simple online shopping returns

Will you receive a shipment?

On our flexible delivery platform you can change the delivery date, choose a new recipient, choose one of our 3,600 ServicePoints in Iberia.