How to ship with DHL Express without a business account

What are one-off shipments?

As the name suggests, a one-off shipment refers to a single-use delivery that doesn’t require you to register for a long-term account with DHL Express. It's a convenient alternative for individuals and businesses that need ad-hoc deliveries rather than frequent shipments.

Benefits of one-off shipping with DHL Express

These are some of the reasons why you should consider engaging with a one-of shipping service for your one-time international delivery:

• You don’t need to sign a contract or commit to minimum shipping volumes. This can be beneficial for casual shippers or individuals sending packages overseas.
• Enjoy the same fast and reliable overseas courier service DHL Express is known for, ideal for urgent documents or last-minute gifts.
• Skip the account creation process. Simply drop off your parcel at a DHL Service Centre, arrange a pickup by phone, or book your shipment online through MyDHL+.

How to ship internationally with DHL Express without creating a business account

DHL Express offers you various ways to send your parcels overseas. This is how.

1. Drop off at a DHL Express service center

One of the simplest ways to ship without an account is by visiting a DHL Express Service Centre. In Indonesia, we have multiple service centers where you can drop off your package. You’ll be provided with an envelope or box for secure packing, but make sure the packaging suits your item to prevent damage. Once your shipment is ready, provide the delivery details to our DHL Express staff and make your payment on-site.

2. Arrange for pickup via phone

If visiting a service center isn’t convenient, you can schedule a pickup by calling the DHL Express hotline in Indonesia. Our customer service team will guide you through the booking process, collect your shipment details, and process your payment over the phone. After that, our courier will collect your parcel from your chosen location and prepare it for international delivery.

3. Book a collection via MyDHL+

For maximum convenience, use MyDHL+, our all-in-one online shipping platform. Simply enter accurate shipment details, make your payment online, and print your shipping labels and customs documents. Then, wait for the courier team to collect your package at the scheduled time. You can also request quotes, compare delivery options, and easily manage your shipment, all in one place.

Tips on how to send your packages overseas via DHL Express smoothly

If you want your international deliveries to be more hassle-free, consider following these best practices:

1. Do your research before shipping

Before sending anything overseas, take the time to research the customs process, including prohibited or restricted items, duties, and taxes in the destination country. This prevents delays, extra fees, or your shipment being held at customs. 

2. Ensure all details are accurate

Accuracy is critical in international shipping. Double-check the recipient’s full name, delivery address, contact number, and pickup details. Even small mistakes can lead to delays, additional costs, or returned shipments.

3. Use proper packaging

Protect your shipment with sturdy, high-quality boxes and cushioning materials, such as bubble wrap. Reinforce with durable tape, and for fragile items, add extra padding and mark the package as “Fragile.”

For added convenience, DHL Express offers a range of high-quality branded packaging, including flyer bags and boxes in various sizes¹, suitable for items of all shapes and weights.

4. Weigh and label correctly

Make sure your shipment is accurately weighed and labeled. Incorrect weight can lead to pricing adjustments, while unclear or missing labels can cause delays. Print and attach your shipping labels securely, and keep copies of your customs documents.

5. Prepare customs documents in advance 

International shipments require proper documentation for customs clearance. Therefore, ensure that you prepare all necessary paperwork, including commercial invoices, packing lists, and any permits required for restricted goods.

6. Track your shipment 

Once your package is on its way, use DHL Express’s real-time tracking tools to stay updated on its progress. This helps you anticipate delivery, manage timing, and resolve issues quickly if they arise.

Choose DHL Express as your international courier service

Shipping with DHL Express is simple, flexible, and convenient, even without an account. Whether you drop off at a DHL Service Centre, arrange pickup by phone, or book online via MyDHL+, you’ll enjoy fast, reliable international delivery services all the same.

However, if you plan to ship regularly, you can open a business account with DHL Express to enjoy added benefits, including discounted rates, shipment management tools, and on-demand delivery options.