Tracking & Contact

DHL Express Tracking allows you to track the delivery status of your parcels 24 hours a day, 7 days a week.

Please see our contact information below.

Email us

For general inquiries about shipping and transportation, please contact us here.

For tracking inquiries, please contact us here.

If you have any changes or other requests for your shipment, please contact us here.

Please contact us here to request invoices and other shipping documents.

Call us

Customer Service: 0120-39-2580

Business Hours:

  • Monday to Friday 8:00-19:00 
  • Saturday 8:30-14:00 
  • Sunday and National Holiday: Closed

Customer Accounting: 03-5479-2330

Business Hours:

  • Monday to Friday: 9:00 – 17:30
  • Saturdays and Sunday: Closed

You can easily contact us through DHL Japan's official LINE account.