INFORMATION

Starting July 14, 2026, DHL Express will gradually expand its unattended delivery (contactless delivery) service for shipments arriving in Japan from overseas, rolling out nationwide. This expansion makes unattended delivery a standard delivery option, designed to offer more customers a smoother, more convenient delivery experience.

As a result, shipments addressed to individual customers — where the overseas sender (such as an online retailer) has already consented to unattended delivery — will no longer require an in-person handover or signature. Instead, your courier will deliver to a location judged safe for drop-off, even if you're not home at the time. This means you can receive your packages more conveniently, regardless of your availability.

If you prefer to specify your delivery date or receive your shipment in person, you can do so flexibly by registering in advance for On Demand Delivery.

For more details on unattended delivery and how to register for On Demand Delivery, please see: "What Is DHL Express Unattended Delivery (Contactless Delivery)?"

Due to continued volatility in the fuel market and to maintain pricing accuracy and transparency, DHL will implement weekly fuel surcharge updates starting April 13 and continuing until further notice.

This change affects only the update frequency. The fuel surcharge calculation method, including the fluctuating 20-day rolling US Gulf Coast (USGC) average and the published fuel surcharge table, remains unchanged.

We are taking every step to protect our customers from unnecessary cost fluctuations and to ensure fair and predictable pricing.

Effective March 5, 2026, and until further notice, all shipments exported to or imported from Oman, Saudi Arabia and United Arab Emirates will incur an Elevated Risk surcharge. Shipments to and from the Middle East are likely to encounter longer transit times. We are closely tracking developments and adhering to directives from the relevant authorities. Note, this page will have ongoing updates.

Effective March 3, 2026, and until further notice, all shipments exported to or imported from Jordan will incur an Elevated Risk surcharge. Due to the ongoing situation in the Middle East – including airspace closures affecting several markets – flight operations to and from the region have been disrupted. As a result, customers in the affected countries may experience service delays.

Effective March 5, 2026, and until further notice, all shipments exported to or imported from Kuwait, Bahrain, and Qatar will incur an Elevated Risk surcharge. Due to the ongoing situation in the Middle East – including airspace closures affecting several markets – flight operations to and from the region have been disrupted. As a result, customers in the affected countries may experience service delays.

Effective March 3, 2026, and until further notice, all shipments exported to or imported from Israel will incur an Elevated Risk surcharge. Due to the ongoing situation in the Middle East – including airspace closures affecting several markets – flight operations to and from the region have been disrupted. As a result, customers in the affected countries may experience service delays.

Effective February 21, 2026, our Customer Service operating schedule will be updated as follows.

We appreciate your understanding and cooperation.

Effective Date:

Saturday, February 21, 2026

Customer Service Operating Schedule:

Monday to Friday: 08:00 - 18:30 (No change)

Saturday: Closed

Sunday/Holiday: Closed (No change)

Effective January 10 (Sat) 2026, Saturday pickup and delivery service will be discontinued in Tokyo's 23 wards and in Osaka's Kita-ku, Nishi-ku, and Chuo-ku.

If you wish to send or collect your package on Saturday, please visit one of the following DHL Express Service Points. For collection, please contact our Customer Service at 0120-39-2580 by 18:30 on the preceding Friday so that we can transfer your package to the following Service Point. 

【DHL Express Service Point - Tokyo Gateway】

Address: 2-13-10 Shinkiba, Kotoku, Tokyo 136-0082

Opening hours: Mon - Fri 09:00 - 17:30 / Sat 10:00 - 17:30 / Closed on Sun & Hol

【DHL Express Service Point - Osaka Gateway】

Address: 3F Mitsui Fudosan Logistics Park, 1-171 Chikkoyawatamachi, Sakaiku, Sakaishi, Osaka 590-0901

Opening hours: Mon - Fri 08:30 – 19:00 / Sat 09:00 – 12:00 / Closed on Sun & Hol

We would like to inform you of our holiday schedule for the upcoming year-end and New Year period.

Holiday Period
From Tuesday, December 30, 2025 to Sunday, January 4, 2026

During this time, we will suspend pickup, delivery, and customer service operations. We apologize for any inconvenience this may cause and kindly ask for your understanding.

For details regarding pickup and delivery services, Customer Service hours, and CFIT Technical Support before and after the holiday period, please refer to the following link:
[Click here for service hours and details]

If you have any questions, please contact your account representative or reach out to our Customer Service team at 0120-39-2580.

Effective October 25, 2025, the voice guidance for the DHL Customer Service toll-free number (0120-39-2580) will be partially updated.

Under the new guidance, when selecting “2” (Shipment Tracking), you will be prompted to enter your waybill number.
By entering your shipment number, our Customer Service Advisors will be able to check your shipment status more quickly and provide smoother assistance.

Contact Information
Customer Service
Phone: 0120-39-2580

Business Hours
Monday–Friday: 8:00–18:30
Saturday: 8:30–14:00 (no change)
Sunday & Public Holidays: Closed (no change)

*Please note that starting October 27, 2025 (Monday), the weekday business hours will be changed as stated above.

We hereby announce that, as of September 24th, 2025, our stated capital has been increased to JPY 300,001,000, with the purpose of supporting future business expansion and strengthening our financial foundation. We would like to express our sincere gratitude for your continued support and patronage. 

Effective October 27, 2025,  our Customer Service operating hours will be updated as follows.

We appreciate your understanding and cooperation.

Effective Date :
Monday, October 27, 2025

Customer Service Operating Hours: 

Monday to Friday: 08:00 - 18:30

Saturday: 08:30 - 14:00 (No change)

Sunday/Holiday: Closed (No change)

Starting August 29, 2025, the U.S. De Minimis treatments will be ended, and all shipments will become subject to duties and taxes.
DHL Express will continue to provide shipping services to the U.S. as usual, even after this regulatory change.

For more details, please refer to:
👉 What is the U.S. De Minimis Rule? | DHL Express Japan

Our IVR (Interactive Voice Response) tracking service, currently available through the toll-free (0120-39-2580) by selecting option "2 (Tracking)," will be discontinued as of July 27, 2025.
Starting July 28, when you select option "2 (Tracking)", you will be directed to customer service advisor.

Additionally, the IVR (Interactive Voice Response) On-Demand Delivery service will also be discontinued as of July 27, 2025. From July 28 onward, you can continue to use our On-Demand Delivery service available on our website (https://delivery.dhl.com/).

For inquiries, please visit https://www.dhl.com/discover/ja-jp/contact-us

Customer Service: 0120-39-2580.
  Monday to Friday: 8:00 - 19:00
  Saturday: 8:30-14:00
  Sunday/Holiday: Closed 

DHL Express is pleased to announce that it has restored all services in Canada, reinstating all operations effective June 30.

The resumption of operations follows a successful agreement reached between DHL Express Canada and the Unifor trade union, which represents a significant proportion of our workforce in Canada, after nearly a year of negotiations. This 4-year agreement will remain in effect until July 1, 2029.

For information regarding delayed shipments due to the service suspension, please contact our customer service.

This offer is only available for a limited time! Please hurry to get your quote!

DHL Express will accelerate your import business!

As demand for specific imports to Asia grows, efficient and reliable logistics are essential. At DHL Express, we provide cost-effective, timely, and seamless delivery solutions to keep your supply chains running smoothly.

If you are considering an import business, please request a quote now!

✓ Target shipping areas: from the USA, Europe, the Middle East & North Africa

✓ How to participate: please apply via the campaign special site

For more details, click here. (Japanese Only)

Bonn, June 2, 2026: AI could soon choose what we buy, sustainability has shifted from nice-to-have to non-negotiable, and second-hand shopping is rapidly becoming mainstream, according to new DHL eCommerce research.  

Find out more here

Bahrain/Dubai/Bonn, May 20, 2026: DHL Express, the world’s leading international express logistics provider, and Dubai-based next generation SAF developer SAF One today announced the signing of a landmark offtake agreement, bringing the first sustainable aviation fuel (SAF) production facility in the Middle East into DHL’s global SAF supply network.

Find out more here

Bonn, May 18, 2026: DHL Express today announced the worldwide expansion of its Time Definite International portfolio with the introduction of Heavy Weight Express (HWX), an express air solution for shipments up to 1,000 kilograms per piece and 3,000 kilograms per shipment. 

Find out more here

Bonn, May 13, 2026: DHL Express, the world’s leading international express services provider, today announced the launch of its AI-powered item identification — a first in the global express shipping industry.

Find out more here

Bonn, April 14, 2026: The DHL Group today announced a major expansion of its sustainable aviation fuel (SAF)* collaboration with IAG Cargo, the cargo handling division of International Airlines Group (IAG). The new five‑year agreement, together with a previous 2025 renewal, will enable approximately 240 million liters of SAF uplifted at London Heathrow Airport and reduce the lifecycle greenhouse gas emissions of DHL Express cargo transported on British Airways flights.

Find out more here

DHL Express has joined “Act for Sky”, a voluntary cross-industry initiative dedicated to the commercialization and wider adoption of domestically produced Sustainable Aviation Fuel (SAF) in Japan.

Find out more here

Bonn/Hanoi/New York, March 10, 2026: Globalization remains at a historically high level – despite escalating geopolitical tensions, rising U.S. tariffs, and unprecedented uncertainty about future trade policies. This is one of the key findings of the DHL Global Connectedness Report 2026, released today by DHL and New York University’s Stern School of Business. 

Find out more here

Bonn, Germany, February 19, 2026: DHL Group today announced major steps to strengthen its Life Sciences & Healthcare (LSH) logistics capabilities with an expanded dedicated Airfreight Cold Chain Network - a move designed to reshape how temperature-sensitive medicines, vaccines, pharmaceutical products and cell & gene therapies move across the world. 

Find out more here

Our President and CEO, Tony Khan, appeared on TV Tokyo BIZ's program “World Economy.” Check it out!

【TV Tokyo BIZ Official YouTube Channel】
https://youtu.be/qoyInbCuH4U

Theme: Creating New Value! Logistics Strategies to Win in the Global Market
With tariff fluctuations and supply chain uncertainties on the rise, logistics choices now determine business success or failure.

✅ How to build the logistics networks of the future
✅ Logistics risks and how to avoid them
✅ Strategies that Japanese companies should pursue moving forward

Our President and CEO, Tony Khan, appeared as a guest on the NewsPicks program 'New Session', sponsored by Cosmo Energy Holdings.

Theme: Sustainable Aviation Fuel (SAF) – The Key to Realizing the Future We Need?

https://youtu.be/SSccCkderAs

Hong Kong/Singapore, August 13, 2025: DHL Express and the Cathay Group have entered into a new sustainable aviation fuel (SAF) partnership that reinforces their shared commitment to reducing greenhouse gas emissions in the air cargo industry. Under the agreement, Cathay will supply DHL Express with 2,400 metric tons of SAF for international flights departing from three airports in Asia namely Seoul Incheon International Airport, Tokyo Narita International Airport, and Singapore Changi Airport. 

Find out more here

DHL Express, the world’s leading international express service provider, has begun using sustainable aviation fuel produced in Japan on its international air cargo flight for the first time in Japan departing from Central Japan International Airport. This follows the SAF deal signed in January 2025, where DHL Express agreed to procure 7.2 million liters of SAF produced in Japan by Cosmo Energy Holdings Co., Ltd. 

Find out more here

DHL Express announced that it signed a deal with Cosmo Oil Marketing Co., Ltd. for the purchase of Sustainable Aviation Fuel (SAF) to drive emission-reduced air freight in Japan.  The deal represents DHL’s annual purchase of 7.2 million liters of SAF, which DHL Express will use for its regular cargo shipping services starting in April 2025, marking the first such initiative for the international express industry in Asia.

Find out more here

DHL Express announced today that it has renewed its partnership with MEIJI YASUDA J1-League football club, Urawa Red Diamonds (Urawa Reds), extending it until the 2026-2027 season. The contract spans two and a half years, with the partnership reaching its 19th year in the 2025 season and its 20th anniversary in the 2026-2027 season. DHL will also continue to support Urawa Red’s community program, the Urawa Reds “Heart-full Club”, which aims to support children's education through football classes. 

Find out more here