Help and Support
Help and Support
Advice for MyDHL+, packing, documentation customs clearance, and our official contact details.
Videos
Watch our step-by-step video guides and other informational videos.
FAQs
Frequently asked questions (FAQs) from shipping, billing, customs, duties & taxes to e-commerce.
General Frequently Asked Questions
Where does DHL Express not ship to?
DHL Express does not serve the following countries:
- Ascension
- Bovet Island
- Indian Ocean Territory
- French Southern Territories
- Heard & Mcdonald Islands
- Pitcairn
- Saint Pierre & Miquelon
- Tajikistan
- Tristan Da Cunha
- US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
- Western Sahara
Can I send to a PO Box?
Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by the shipper with a recipient's name.
How does DHL calculate the volumetric weight?
Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as the final weight calculation.
Where can I find the nearest DHL Express Service Point?
You can visit your nearest DHL Express Service Point here.
How does DHL use my contact information?
Your contact information will only be used to connect you to the right DHL personnel. Your data is always kept private and is not shared for third-party use.
International Guides
Malaysia
The Philippines
Singapore
Shipping Guides
Malaysia
The Philippines
Singapore
HOW TO PACK & SHIP ELECTRONICS THE RIGHT WAY?
GUIDE TO SHIPPING COSMETICS OVERSEAS
GUIDE TO PACKING & SHIPPING FRAGILE ITEMS OVERSEAS
HOW TO PACK & SHIP CLOTHING OVERSEAS




