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General Queries

Shipping with DHL

General Queries

Do you have any questions regarding tracking or delivery? Here are DHL Express' frequently asked questions (FAQs) from shipping, billing, customs, duties & taxes to e-commerce.


We are the leading international courier service that specializes in providing comprehensive door-to-door logistics. 

Learn more about DHL Express and how we can be of service to you and your business.

Anyone can ship with us! We support all customers from personal shippers to large businesses.

You must open an account with a registered Singapore business with a UEN in order to be a DHL Express corporate account holder.


Account-holders will receive preferential DHL shipping rates, be the first to be notified of shipping promotions and have a dedicated account manager to support your shipping needs.

Open an account today!  

DHL Express does not serve the following countries:

  • Ascension
  • Bovet Island
  • Indian Ocean Territory
  • French Southern Territories
  • Heard & Mcdonald Islands
  • Pitcairn
  • Saint Pierre & Miquelon
  • Tajikistan
  • Tristan Da Cunha
  • US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
  • Western Sahara

Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by shipper with a recipient name.


DHL is unable to carry the following items due to laws, regulations, or statues. The prohibition is enforced by any federal, state or local government where the shipment is sent to or from, or simply transiting through. For international carriage there may be additional prohibited items specified by the country of destination.

  • All Samsung Galaxy Note7 and Samsung Note7 devices 
  • Bullion (of any precious metal)
  • Cash (legal tender – bank notes, currency notes and coins)
  • Complete firearms, ammunition, explosives/explosive devices including inert explosives and test pieces, air guns, replica and imitation firearms
  • Human remains or ashes in any form
  • Hunting (animal) trophies, animal parts such as ivory and shark’s fin, animal remains or ashes, or animal by-products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law
  • Illegal goods, such as counterfeit goods and narcotics
  • Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae)
  • Loose lithium metal batteries under IATA PI968 section II
  • Loose precious and semi-precious stones (cut or uncut, polished or unpolished)
  • It contains any other item which DHL decides cannot be carried safely or legally

If you want more information on what DHL Express can or cannot accept, or are unclear about a certain commodity, do not hesitate to contact our DHL Express hotline today!

The following items are classified as restricted cargo and will not be accepted unless otherwise agreed. DHL Express will need to conduct a viable business case and reach a mutual agreement that is to be recorded in writing to proceed. 

  • Air guns, tasers, imitation or replica firearms, firearm parts and replica ammunition (includes rifle butts, trigger mechanisms, screws/bolts etc. which are manufactured for the sole purpose of creating a functional firearm)
  • Antiques and works of art with a shipment value in excess of EUR 500,000
  • Banderols/Tax stickers with a shipment value in excess of EUR 500,000
  • Cannabis for medicinal purposes from bona fide pharmaceutical manufacturers with appropriate licences and where lawful to ship, which must be in tablet or liquid form, may be carried with an approved business case. The value of one shipment must not exceed EUR 10,000
  • Cigarettes, cigars, tobacco products and electronic cigarettes with a shipment value in excess of EUR 500,000
  • Commemorative coins and medals with an individual value or total shipment value of EUR 2,000 or more are restricted for carriage
  • Dangerous/hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations. Applicable to all shipments valued in excess of EUR 500,000
  • Financial and monetary commodities – examples include but are not limited to activated SIM cards for mobile phones, blank or activated credit or cash dispenser cards, blank cheques, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), traveller’s cheques, vouchers/tokens, unused stamps etc. Applicable to all shipments valued in excess of EUR 500,000
  • Furs
  • Jewellery and watches and with individual values in excess of EUR 5,000. The shipment must not exceed EUR 100,000

If you want to know more about restrictions, contact our customer service team at 1800 285 8888 today!

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