New Zealand

Help and Support

Help and Support

Advice for MyDHL+, packing, documentation customs clearance, and our official contact details.

Service Guide

Check out our latest New Zealand Service Guide


Frequently asked questions (FAQs) from shipping, billing, customs, duties & taxes to e- commerce.

General FAQs about DHL Express

DHL Express does not serve the following countries:
  • Ascension
  • Bovet Island
  • Indian Ocean Territory
  • French Southern Territories
  • Heard & Mcdonald Islands
  • Pitcairn
  • Saint Pierre & Miquelon
  • Tajikistan
  • Tristan Da Cunha
  • US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
  • Western Sahara

Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by the shipper with a recipient's name.

Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as the final weight calculation.
To learn how dimensional weight is calculated, check out our volumetric weight calculator

You can visit your nearest DHL Express Service Point here.

Your contact information will only be used to connect you to the right DHL personnel. Your data is always kept private and is not shared for third-party use.

You can contact DHL Express at:

  • Chat now with our Digital Assistant, available 24/7.
  • Start a chat in WhatsApp +64 20 5927 9230, available 24/7.
  • Call 0800 800 020 (or +649 976 2976 overseas) during working hours.
  • For in-person assistance, you can visit DHL Express outlets.

All International Shipping Guides

The Philippines

Preferential rates

Explore the comprehensive resources on international shipping, including customs regulations, country guides, duties and taxes, shipping requirements, and more.