You can track your DHL Express package anytime via our online platform Ship Now.
For DHL Express account holders, you can order packaging through our Online Supplies Ordering service (OSO) for free.
Unfortunately, we do not offer free packaging to non-account holders, but personal shippers can check out our Express Easy range of packaging options.
You can drop off your DHL box, envelope or bag at one of our DHL Express Service Points located around New Zealand.
You can schedule a DHL Express courier pick up via our online platform Ship Now. Make sure you have all the necessary information on hand before you book!
You can contact our local Customer Service team via live chat, phone call or WhatsApp.
We offer Saturday delivery services at an additional cost to key cities in over 70 countries, including New Zealand. To check availability, please contact our local Customer Service team.
Yes, you can contact our local Customer Service team to arrange a pick up from a DHL Express Service Point.
Yes, you can track your package live with our On-Demand Delivery tool.
DHL Express provide a range of customs services, tailored to meet customs clearance requirements.
Yes, you can ship perfume with DHL Express New Zealand, so long as your perfume is packaged safely, you provide accurate shipping documentation and follow the customs regulations of the destination country.
Yes, you can ship liquids with DHL Express New Zealand. However, there are some strict regulations regarding the type of liquid and the volume. Typically, you can ship non-flammable liquids via air, ocean freights or cargo services. Keep in mind that shipping liquids overseas may also require you to check the country's laws where you're shipping. Take note of the custom regulations of your export destination and the export permits required.
Yes, you can ship batteries with DHL Express New Zealand, however it can be a complex process due to stringent regulations aimed at ensuring safety during transport. It should be noted that shippers must contact their dedicated DHL Express Account Manager prior to shipping to ensure they have the correct approval for their DHL Express account.
Yes, you can ship clothing with DHL Express New Zealand, however there may be restrictions on shipping based on the origin of the materials the clothing is made from.
Yes, you can ship electronics with DHL Express New Zealand. However there are rules that should be followed, both from the perspective of packing as well as the destination country’s rules about importing electronics as well.
Yes, you can ship a phone with DHL Express but you must comply with specific regulations, particularly concerning lithium batteries and local standards.
Yes, you can ship a laptop with DHL Express New Zealand, however you must comply with specific regulations because these devices contain lithium-ion batteries and are usually highly valuable. This includes providing accurate documentation and adhering to customs procedures.
Yes, you can ship a passport with DHL Express New Zealand, however you must ensure you have the correct documentation.
Yes, DHL Express can ship your personal effects but there are restrictions on the types of items that can and cannot be shipped. Contact our local Customer Service team to learn more.
Yes, you can ship alcohol with DHL Express New Zealand however restrictions apply and may vary depending on the country that you’re shipping to.
Yes, you can ship documents with DHL Express New Zealand, however you must ensure your documents are packaged appropriately and labelled correctly.
Yes, you can ship medicine with DHL Express New Zealand or DHL Life Sciences and Healthcare Logistics, however you must comply with the relevant restrictions and regulations.
Yes, you can ship fragile items with DHL Express New Zealand, however you must use proper packaging materials and clearly label your package.
Yes, you can ship large items with DHL Express New Zealand, however you must follow take note of size/weight limits and follow packaging guidelines to ensure that your items arrive safely and securely.
The following commodities are not accepted by DHL Express under any circumstances.
Check out our guide to prohibited and restricted items.
Established by the International Chamber of Commerce (ICC) to standardise international commercial transactions, Incoterms® – or "International Commercial Terms" are a globally recognised set of standards used worldwide in both international and domestic contracts for the delivery of goods.
Harmonized System (HS) codes are a unique identifier to classify the exact type of goods you are shipping.
A pro forma invoice is a document that states the offer or preliminary bill from the seller to provide specific products at a given price. Unlike a commercial invoice, this document is not legally binding.
A commercial invoice is a specialised export document that acts as a customs declaration for items being delivered across international borders. It includes comprehensive information on the goods, their value, and the transaction between the customer and the supplier.
Prohibited goods are strictly banned from entry into a country under any circumstances, while restricted items are permitted for import if you hold the correct permits or meet specific conditions.
An Air Waybill (or “Waybill”) is a document issued by a carrier and attached to a shipment. It includes important details like the sender’s and recipient’s name and address, a description of the goods, and who is liable to pay the duties and taxes.
A certificate of origin refers to a shipping document that states and certifies where the exported goods were made to meet customs requirements or regulations.
In customs and international trade, de minimis refers to the value threshold below which imported goods are exempt from duties and taxes. Simply put, it’s the limit that determines whether a shipment is taxed when entering a country — a key concept for any business engaged in international shipping.
Customs duties are taxes that customs authorities charge on goods when they cross international borders. It’s a way for governments to generate revenue, but it also helps protect local industries by making imported products more expensive than those produced domestically.
A Phytosanitary Certificate is issued by a Government agency (usually Agriculture) to satisfy import regulations of foreign countries. It indicates that a shipment has been inspected and found free from harmful pests and plant diseases.
An Importer of Record (IOR) provides a service for situations when a company is importing goods into a country where it has no representation and/or it wants the asset to remain the property of the exporter/shipper/origin company.
Dangerous Goods (also known as hazardous material or hazmat) are articles or substances capable of posing a hazard to health, safety, property or the environment.
The bill of lading is a document reflecting the agreement between the shipper and the carrier on which the goods are transported.
DHL Express GoGreen Plus is a dedicated solution to help businesses reduce the carbon emissions on a book and claim basis from air transports through the use of Sustainable Aviation Fuel (SAF). In contrast to ‘offsetting’ – where businesses ‘neutralize’ their emissions through environmental programs – GoGreen Plus is ‘insetting’. Insetting’s impact is greater because it directly reduces emissions within a company’s value chain, resulting in significant reductions in scope 3 emissions.
DHL Express shipping insurance provides financial protection against the physical loss or damage of goods during transit. Opting for this insurance can help you safeguard your shipments' monetary value, especially when shipping fragile items and to prevent damage, ensuring peace of mind and reducing potential financial setbacks from unforeseen shipping incidents.
Cold chain pharmaceutical logistics refers to the management of a supply chain that is kept at a specific temperature or humidity to ensure that the drug or chemical in question is kept fresh and ready to use upon delivery.
DHL Express On Demand Delivery (ODD) is a free and innovative service to give you more flexibility and control so that your daily life is not constrained by having to wait passively for your deliveries when you should be doing something or being somewhere else. As the name suggests, on-demand deliveries are sent to customers through the linking up of manufacturers, e-commerce businesses, and logistics service providers, allowing customers to not only decide where and what they want to buy, but how it should be delivered.
Last mile delivery represents the final leg of a product's journey, from a transportation hub or local depot to the consumer's door. While often the shortest distance, it is paradoxically the most complex and expensive part of the last-mile logistics process, bearing the highest impact on customer satisfaction and brand loyalty.
DHL Express Easy is a convenient service that allows you to easily and affordably ship internationally by simply dropping off your package at a DHL service point. This service is ideal for sending gifts to family and friends abroad, mailing school documents, and dispatching urgent business papers or samples.
MyDHL+ is your one-stop for international shipping, courier pickups and delivery by DHL Express. Ship online, get quotes, schedule pickups - visit MyDHL+.
.png)
Question not answered in the above FAQs? Our local Customer Service team can assist you with your query via live chat, phone call or WhatsApp.
Contact Us
