Discover DHL's On-Demand Delivery service, offering flexible shipping options tailored to your needs. Experience convenience and control in logistics.
While the concept of efficiency and instant gratification is nothing new, it is due to technological advancements that many businesses are now greatly benefiting in this time and age, as they offer on-demand delivery services to their customers.
- What is On-Demand Delivery?
- Why is On-Demand Delivery crucial for e-commerce businesses?
- How does On-Demand Delivery work?
- Register for On-Demand delivery
- DHL Service Point or Locker Locations
What is On-Demand Delivery?
On Demand Delivery (ODD) is a free and innovative service designed by DHL Express to give you more flexibility and control so that your daily life is not constrained by having to wait passively for your deliveries when you should be doing something or being somewhere else.
As the name suggests, on-demand deliveries are sent to customers through the linking up of manufacturers, e-commerce businesses, and logistics service providers, allowing customers to not only decide where and what they want to buy, but how it should be delivered.
- Expanding customer reach by making it easier to serve customers beyond traditional retail locations.
- Reducing operating costs by lowering reliance on physical stores, warehousing and additional staff.
- Improving customer experience by giving customers greater flexibility over when and where deliveries are made.
- Building customer loyalty through convenient, personalised delivery options and reliable service.
- Lowering infrastructure costs by reducing the need for physical retail space and associated overheads.
- Increasing efficiency through automation of processes such as scheduling, routing, task allocation and shipping.
Why is On-Demand Delivery crucial for e-commerce businesses?
Statistics show that the on-demand economy is constantly evolving and is here to stay. In this context, delivery tracking is a crucial aspect of proper business planning and logistics strategy. While it streamlines the delivery process by providing customers with live insights, it also provides logistics players with valuable operational levers for international shipping.
How does On-Demand Delivery work?
ODD is accessible via the DHL Express Mobile app (available on Android and iOS) but you, as a recipient, can also access the ODD website in your web browsers from desktop or mobile.
When ODD becomes available in the shipping process, you will receive an SMS alert and an email notification with a link to the ODD website, from which you can choose the delivery option and make requests that suit your convenience most.
- We notify you by SMS and/or email
- Click the ODD link in the notification, which will direct you to the ODD website
- Click Sign up / Login or Manage Shipment as Guest
- Choose your delivery option and make the request for change
Do note that some options may not be available due to operational reasons, the shipper’s request, or when charges are owed. You can make up to three requests for a single shipment. - We confirm your request by SMS and/or email notification
- We execute your request
- You receive the shipment the way you specified!
You can set up your preferred delivery option for all your future shipments by being a Registered Receiver!
BP Parcel Lockers
DHL Express New Zealand has partnered with BP to bring DHL Parcel lockers to selected BP service stations across New Zealand.
If you're not going to be home to receive your delivery, you can choose to have your parcel redirected to a DHL Parcel Locker located at one of the participating BP stations and collect it at a time that suits you.
See below the participating DHL Parcel Locker locations.
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