How to ship phones with DHL Express New Zealand

Key guidelines for shipping phones into New Zealand

Do I need an import license to import phones into New Zealand?

For both personal and business use, you generally don’t need a specific license to import phones into New Zealand. The key requirement is that the phone must comply with New Zealand's Radio Spectrum Management (RSM) standards.

Phones from major, reputable global brands typically comply. Look for the R-NZ compliance mark¹ as a reliable indicator that the device is approved for use in New Zealand. The responsibility for ensuring the phone is compliant rests with the importer.

What documents are required for importing phones into New Zealand?

When importing mobile phones into New Zealand, a complete and accurate commercial invoice is the most critical document required by New Zealand customs regulations. The invoice must clearly state:

• Sender/receiver details.
• A detailed description of the phone (e.g., brand, model, serial number).
• The true and accurate value of the phone.

For businesses or individuals importing goods valued over NZ$1,000, a Customs Number² from the New Zealand Customs Service is required. Proof of purchase, such as receipts or an invoice (for a new phone), is highly recommended to validate the declared value of the phone for customs clearance purposes.

How should I pack my phone for shipping?

A well-packed phone minimizes the risk of impact during transit and protects it from environmental factors. Follow these steps for packing mobile phones securely for overseas shipping:

• Step 1: Use the original box: If you have the original box for your phone, use it, as this will provide additional protection because it is custom-fitted. If not, you can use a DHL box designed for small electronics.

• Step 2: Cushion and protect: Wrap your phone in bubble wrap to cushion and protect it. Fill the box with materials like foam peanuts or airbags to prevent the phone from moving around inside.

• Step 3a: Attach a lithium battery handling label: For any mobile phone shipment containing lithium batteries, they must be installed in the equipment (the phone). Defective, damaged, or recalled lithium batteries are strictly prohibited from transport³. Attach a lithium battery handling label to the outside of the box; this is a mandatory safety requirement and must be clearly visible.

• Step 3b: Label: Attach the Air Waybill (AWB) and invoice to the box. Add handling labels, such as fragile stickers, for extra care during transit.

• Step 4: Arrange shipping: Contact DHL Express customer service or use MyDHL+ to schedule a pick-up for your parcel. You can also drop off your package at the nearest DHL Express Service Point.

• Step 5: Seal securely: Tape all the box seams securely after your shipment has been inspected, usually during pick-up or at the Service Point.

Are there any duties and taxes applied to phones imported into New Zealand?

When shipping phones into New Zealand, most are generally duty-free. However, all imported phones are subject to New Zealand's 15% Goods and Services Tax (GST) and may also incur customs duties. GST is calculated on the total value of the goods, plus the cost of shipping and insurance.

For shipments valued over NZ$1,000, NZ Customs will collect the 15% GST, along with any applicable Import Entry Transaction Fees (IETF) and MPI Biosecurity Levies. For shipments at or under NZ$1,000, GST and duty are generally not collected at the border. However, if your annual sales exceed NZ$60,000, you may be required to register for GST and charge 15% at the point of sale.

For detailed information on tariffs, you can refer to the New Zealand Customs website, and for FAQs regarding duty and GST, visit Customs Duty and GST FAQs.

How much does it cost to post a phone?

Shipping a phone overseas from New Zealand is simple and affordable with DHL Express. This service offers zone-based, flat-rate pricing based on the size of the DHL box you choose. To get an exact shipping cost, you may use DHL Express’ online tool. This tool will help you determine the shipping fee based on your specific destination and package details.

Do note that DHL Express only accepts lithium batteries from pre-approved account holders who are trained and adhere to applicable regulations and DHL policies. Each box or package can contain 2 phones, and you can send up to 4 mobile phones per air waybill.

What is the easiest way to import a mobile phone?

Importing a mobile phone into New Zealand is easiest with DHL Express. We manage the international shipping process from pickup at your specified location to delivery to your doorstep. Here is the 4-step process:

• Ensure the phone is compliant: Before purchasing, check that the phone complies with New Zealand's radio spectrum standards (look for the R-NZ mark). This helps avoid shipping restrictions.

• Provide accurate documents: Ensure your sender attaches a detailed commercial invoice with the correct value and description.

• Let DHL manage clearance: DHL Express will manage the customs clearance process upon the phone’s arrival in New Zealand.

• Pay GST (if applicable): If your shipment is valued over NZ$1,000, DHL Express will contact you to pay the required 15% GST online before final delivery.

Partner up with DHL Express for mobile phone shipments

Importing mobile phones or exporting phones from New Zealand is no longer a complex task. DHL Express provides a reliable and efficient courier service for all your shipping needs overseas. From understanding New Zealand's specific regulations and packing guidelines to navigating duties and taxes, DHL Express simplifies the import-export process in New Zealand. With comprehensive online shipment tracking and dedicated customer support, you can send a phone or multiple mobile phone shipments with peace of mind.

Ready to manage your cellphone shipments with confidence? Open a DHL Express business account today.