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  • If you are expecting a shipment and it is for a ServicePoint, you will receive an email with the ServicePoint name where you can pick up your shipment as well as our partner’s opening hours. If you would like to find the nearest ServicePoint so you can change your delivery, please see this page.

  • You have 10 days to collect your shipment. If you have provided your email when you purchase, you will receive a notification when your shipment reaches ServicePoint. This email will include the address of the outlet, and the operating hours so that you can collect your shipment.

  • To find out if your shipment is at a DHL eCommerce ServicePoint, please refer to the shipment tracking website,, where you will find the address and opening hours of the establishment. If you have made your purchase, you have provided your email address, you will receive an email with the ServicePoint data where your shipment is located.

  • Yes. Your shipment may be collected by someone else at a ServicePoint, as long as it is accompanied by a duly completed authorization and includes a copy of the Identity document of the person authorizing the collection of your shipment. The authorized person, in turn, must identify themselves through your C.C. or other document showing your identity and collection authorization at a ServicePoint. Download authorization here.

  • To collect your shipment at a ServicePoint DHL eCommerce, you need your citizen card or a document proving your identity. In the event that you cannot lift it, you may authorize another person to do so in your place. You will need to present a copy of the recipient’s National card, your own National Card and this authorization signed.

  • If the shipment is at a concrete ServicePoint, it cannot be transported to another place. Remember that ServicePoints benefit from extended hours of operation and a 10-day deadline for shipping shipments.

  • It is not possible once 10 days the shipment is returned to the sender.