The deadline to request cancellation of your shipment is 30 days from the date of order. DHL Parcel will not issue refunds when the order is made after the 30-day cancellation policy, but will give the customer the option to use the shipping label within 90 days of the label creation.
DHL Parcel will reimburse the service fee as long as the order is made prior to shipment delivery at a DHL ServicePoint collection point.
DHL Parcel will provide a full refund of the invoiced amount provided the customer submits the request to DHL Parcel Customer Support.
Reimbursement will always be made through the same payment method used to hire the shipping service.
Reimbursement will be effective within approximately 10 days of the DHL Parcel Customer Support confirmation date.
DHL Parcel reserves the right to cancel any service in the event of any breach of the Terms and Conditions by the user.
