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FREQUENTLY ASKED QUESTIONS

Electronic invoicing or e-billing

Customer Support

Customer Area

Proof of delivery or EPOD

  • Select Shipment Tracking and Proof of Delivery. You can also get 25 Proof of Delivery at once. To obtain the electronic Proof of your shipments you need to have an account with DHL

  • There are occasions when operational reasons cannot capture the scanned signature and therefore does not appear in the document, even if this includes the name of the person who signed it, as well as the date and time of delivery. When electronic signature is available, the “Get Signature” message will always appear

  • When you request multiple Proof of Delivery, you can receive them automatically in a “framework” format. You only have to select that option. This format allows you to view details of multiple shipments in a single pagin. Try it!

  • To ensure that information is used solely for that purpose: that is, to confirm that DHL has delivered your shipment.