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DHL will keep operations across Portugal and Spain as seamless as possible given the strategic importance of our sector at these times, prioritising people’s health and safety.

Delivery Times

Delivery times may be subject to change due to the current situation, although DHL Parcel is taking all possible steps to reduce this impact. We continue to monitor the quality of our service daily and take the measures we consider necessary to achieve the best performance despite the current situation.

International Service

International service will continue to be carried out as the closing of the borders does not affect the transportation of goods. However, due to border controls we cannot guarantee standard delivery deadlines. In DHL Parcel we will do our best to offer the best quality of service.

On the other hand, due to the mixed types of our collection points at European level (mail, stationery, petrol stations, etc), it is possible that some establishments may be required to close due to government restrictions being implemented in various countries in the network.


Hygiene and safety measures

In DHL Parcel we have taken the care and prevention measures recommended by the WHO to ensure the health of our people and customers. In addition, customers may sign on the shipping label using their own ballpoint pen, as an alternative to signing on the PDA.

Delivery Procedure

Given the risk of and spread, we have modified some of our delivery procedures to protect our distributors as well as merchandise recipients. In this way we have implemented two options for receiving shipments:

1. First Option:

  • The courier will make delivery by respecting the safe distance with the receiver, which will be at least two meters.
  • The receiver must sign the shipping label using their own pen
  • To serve as proof of delivery (POD), the courier captures the image of the signed label with your device’s camera (PDA)

2. Second option:

  • If the customer wants to avoid any proximity situation with the distributor (and therefore does not want to sign the label) the courier itself will sign on the PDA by the recipient of the merchandise upon request of the name and identification number.

DHL Points

Due to established restrictions on the operation of trade and people movement, our collection point network (DHL ServicePoints) may be restricted in some locations due to the closure or reduction of operating hours of some establishments.

In accordance with the hygiene and security recommendations, deliveries will be made by confirming the Customer’s identification document, avoiding physical contact, and without signature to prevent object sharing and minimize the risk of contamination.


Restrictions on Postal Codes

  • * Due to the current situation, this information may change.

    Portugal

    • Government-announced measures require companies to practice telework whenever possible and return to required home withdrawal. Due to established restrictions on the operation of trade and people movement, our collection point network (ServicePoints DHL) may be conditioned in some locations due to the closure or reduction of operating hours of some establishments. We ask our customers to avoid shipping shipments that are not successful as the recipient is closed to the extent possible.
  • * Due to the current situation, this information may change.

    AT - Austria

    • Restrictive measures remain in place. B2B shipments may be impacted as non-essential trading outlets are closed. In these cases, an attempt will be made to contact the recipient to resolve an attempt to deliver within a restrictive time window. If delivery is not possible and the destination terminal has storage problems, shipments will be returned to the sender.

    BE - Belgium

    • The restrictive measures have been in place since March, with around 10% of the collection points closed. However, 1200 collection points remain open and operating within normal hours. During delivery, couriers maintain the minimum safety distance and sign on the device in the presence of the customer.

    BG - Bulgaria

    • No restrictions reported

    CZ - Czech Rep

    • Pickup / Delivery operation is unaffected by the Czech government's measures to close some deals. There are currently no restrictions on the size of shipments to be sent to the Czech Republishment. The use of a mask is mandatory inside all establishments and also on the street when it is impossible to maintain a safety distance of 2m. Parcelshops are not affected by government restrictions. Of a total of 2100 collection points, 2070 are open.

    DE - Germany

    • Government measures call into question Linehaul's connections. From November 8, all TIR drivers who travel to Germany and have been in a "risk zone" for the past 10 days and stay longer than 72 hours will be required to comply with 10 quarantine days. This measure could affect Linehaul's international calls.

    DK - Denmark

    • Denmark maintains the same restrictive measures that it adopted in March, which imply that the customer does not sign the device, the signature being borne by the courier, in the presence of the customer, and also the GPS coordinates are registered at the time of delivery. Regarding the collection points, some remain closed since they are located in commercial establishments considered non-essential. Shipments directed to a closed collection point will be forwarded to the nearest open point.

    EE - Estonia

    • No restrictions reported

    ES - Spain

    Storm Incarmena: In DHL Parcel we have implemented in Spain a contingency plan to minimise the impact of the cold and snow storm that is reaching the country and continue to offer the best possible quality of service, prioritising people’s health and safety. However, due to the Filomena temporal, the current state of the road network prevents us from performing our service with total normality. For this reason, the services in Madrid and some provinces of Castilla La Mancha mainly may be affected and delayed.

    • State of emergency state by the Spanish government and a pick-up night across the country except Canary. The following areas are the most fragile and have several restrictive measures:

      Catalonia - closed all non-essential trade. Localities and affected Cps:
      - Barcelona 08000 to 08999;
      - Girona 17000 to 17999;
      - Tarragona 43000 to 43999;
      - Lérida 25000 through 25999;

      Grenada - closed all non-essential trade. Localities and affected Cps:
      - Grenada 18000 to 18999;

      Asturias - closed all non-essential trade. Localities and affected Cps:
      - Asturias 33000 through 33999;

      Lion and Castela - closed all commercial cents with areas above 2500 m2. Localities and affected Cps:
      - Ávila 05000 through 05999;
      - Burgos 09000 through 09999;
      - Leão 24000 through 24999;
      - Palência 34000 through 34999;
      - Salamanca 37000 to 37999
      - Segóvia 49000 to 49999;
      - Soria 42000 through 42999;
      - Valladolid 47000 to 47999;
      - Zamora 49000 to 49999;

      Service Points located in essential outlets have not been affected by these measures and remain open.

    FI - Finland

    • Measures implemented in March remain in effect:
      - Delivery without direct contact with the recipient, the driver signing on the PDA in the presence of the customer;
      - Delivery at ServicePoints also with no direct contact with the customer;

      Operational levels are there are no larger difficulties but possible controls may lead to some delays.

    FR - France

    • Restrictions on shipping measures lifted. The ServicePoints network indicates that, predictably, it will keep a maximum of 3000 collection points open. These points are located in commerce considered necessary for this pandemic period. Shipments initially directed to closed collection points will be forwarded to those that are open within a 10km radius, with the exception of the cities of Paris, Lyon and Marseille. In order to streamline the collection process by the recipients, SMS / Notifications will be sent by email with indications of the goods checkpoints.

    GB - United Kingdom

    • Ground connections with GB are closed due to the spread of the new strain of Covid-19 and also due to Brexit. No future information. 

    GR - Greece

    • From November 7 the Greek government will strengthen health security measures. Restrictions on shipping measures lifted.

    HR - Croatia

    • No restrictions reported   

    HU - Hungary

    • New restrictive measures require a curfew between 8 pm and 5 am. It forces the terminals and collection points to close earlier (7 pm). It may create operational difficulties Measures implemented in June remain in force:
      - Delivery without direct contact with the recipient, the driver signing on the PDA in the presence of the customer;
      - Delivery at ServicePoints also with no direct contact with the customer;

      At the operational level, there are no major difficulties, but any controls could lead to some delays.

    IE - Ireland

    • Ground connections with IE are closed due to the spread of the new strain of Covid-19 and also due to Brexit. No future information.

    IT - Italy

    • Restrictions on shipping measures lifted. Italian Government decreed a state of alarm with 3 distinct zones.

      Red zone - only essential trade is open. Affected areas:
      CTAVCS - CTAVSI - BGYBYD - BGYESI - BGYENI - QBSFQD - MXPECD - MXPEGI - MXPHUB - MILEPD - MILERD - MILEVI - MILEYD - MILEZX - MXPEBS - MXPEFX - QALAAI - QALAUI - TRNAS;

      Orange zone - open trade except bars and restaurants. Shopping centers close at the weekend. Affected areas:
      BRIWAD - BRIWFS - BRIWLS - BRIWTS - CTAUAD - CTAUMS - CTAUPC - CTAURS;

      Yellow Zone - all businesses open, shopping centers are closed at the weekend. Affected areas:
      AOIMAX - AOIMCZ - AOISBI - BLQ LTD - BLQLBD - BLQLCD - BLQLMD - BLQLOI - CAGSGI - CAGSOI - CAGSSI - FLRPSX - GOACSD - GOACVI - LEGPAI - LEGPNI - LEGQGI - LEGQEAI - LEGIQLEGI NAPVLS - NAPVND - QPGZAI - ROMSCD - ROMSFD - ROMSKI - ROMSNI - ROMSRC - ROMSTD - ROMZBI - RROVKI - RROVPS - TRSHEI - TRSKTD - TRSKUD - TSFHLS - TSFHPD - TSFHCD - VRCEVD - TSFHPD - VRCE;

      DHL facilities remain open and the operation is expected to run smoothly, however, there may be unexpected delays. The network of collection points has been reduced to 80% as non-essential trade has orders to remain closed. Still, more than 2,800 ServicePoints are available.

    LT - Lithuania

    • New measures are effective by January 31 but do not impact the Country Operations. However, the measures that were implemented in March remain in effect:
      - Delivery without direct contact with the recipient, the driver signing on the PDA in the presence of the customer;
      - Delivery at ServicePoints also with no direct contact with the customer;

      Operational levels are there are no larger difficulties but possible controls may lead to some delays.

    LU - Luxembourg

    • Measures implemented in June remain in force:
      - Delivery without direct contact with the recipient, the driver signing on the PDA in the presence of the customer;
      - Delivery at ServicePoints also with no direct contact with the customer;

      At the operational level, there are no major difficulties, but any controls could lead to some delays.

    LV - Latvia

    • Measures implemented in March remain in effect:
      - Delivery without direct contact with the recipient, the driver signing on the PDA in the presence of the customer;
      - Delivery at ServicePoints also with no direct contact with the customer;

      At the operational level, there are no major difficulties, but any controls could lead to some delays. 

    NL - Netherlands

    • Measures implemented in March remain in effect:
      - Delivery without direct contact with the recipient, the driver signing on the PDA in the presence of the customer;
      - Delivery at ServicePoints also with no direct contact with the customer;

      At the operational level, there are no major difficulties, but any controls could lead to some delays.

    NO - Norway

    • Measures implemented in March remain in effect:
      - Delivery without direct contact with the recipient, the driver signing on the PDA in the presence of the customer;
      - Delivery at ServicePoints also with no direct contact with the customer;

      At the operational level, there are no major difficulties, but any controls could lead to some delays.

    PL - Poland

    • Polish government decrees that from November 7 and until the end of 2020, only services considered essential will be in operation. No information has yet been received on the impact it may have on the country's operation. The measures implemented in March remain in force, couriers deliver without direct contact and sign the PDA in the presence of the customer. Saturday deliveries remain suspended.

    RO - Romania

    • No restrictions reported

    SE - Sweden

    • No restrictions reported

    SI - Slovenia

    • No restrictions reported

    SK - Slovakia

    • No restrictions reported

Customer Information of Interest

Customer Support

Our service of Customer Support is still available through standard channels, although due to the exceptional nature of the current situation, turnaround times may be higher than normal. For any questions please contact us at contact form or via telephone contact:

  • For Individuals: 210 608 223
  • For Business: 707 10 30 50

Closed Recipients

We ask our customers to be aware of the emergency status and to the extent possible avoid sending shipments that cannot be successful because the recipient is closed.

Customer Area

If any of the recipient companies of your shipments are closed to the public but have people working in a face-to-face manner that may receive your shipment, you may provide us with the name and phone number of a contact person so that we can deliver.

Shipping Management

We keep our shipping management platforms available for customers and recipients. We recommend you choose to request any delivery changes through the channels below.

Health Recommendations

  • Distance: keep at least 1 meter away from others, avoid physical contact and try to replace face-to-face meetings by teleconferences or remote meetings.
  • Hygiene: wash hands frequently with soap and water for at least 20 seconds, cover the nose and mouth when sneezing or coughing, with a tissue of disposable paper or forearm, and avoid touching the face with your hands, especially the eyes, nose and mouth.
  • Avoid close contact with sick people.
  • Avoid sharing items and food you have touched. Clean and disinfect surfaces and objects that you have been in contact with.

For more information, visit our website and social media

In the face of the uncertainty of the situation we live today, we will adapt our decisions daily as we progress, always with the aim of minimizing economic impact, maintaining our service, and ensuring the health of our employees and people with whom we have contact.

Stay alert to our website and profile Linkedin, where we will share anything new about what might affect your shipments.

For more information