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  • If you have received a damaged shipment or missing content and detected that at the time of delivery, you should contact the sender of the shipment.  If you have not reported anything at delivery, you should report the damage to this form within 7 days of domestic shipping and 7 business days for international shipments. In addition, we need the shipment reference and photographs of the shipment to identify the damage.

  • If your shipment has been lost, please call Customer Support of DHL Parcel for the steps below.

  • If you have received a damaged shipment or missing content and detected that at the time of delivery, you should contact the sender of the shipment.  If you have not reported anything at delivery, you should report the damage to this form within 7 days of domestic shipping and 7 business days for international shipments. In addition, we need the shipment reference and photographs of the shipment to identify the damage.