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All you need to know about DHL Express Indonesia, your trusted logistics company

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Employing 100,000 people across 220 countries and territories, DHL Express delivers more than 1.8 billion parcels each year to more than 2.6 million customers worldwide.

As a leader in global logistics, DHL Express Indonesia is committed to providing effective door-to-door shipping solutions and on-demand delivery customised to both businesses and end customers. Driven by a shared passion for shipping and logistics, our team of customer-centric specialists is there to help out with your shipments round the clock. There’s no parcel too big for us to handle!

As part of continuous growth and expansion efforts in Indonesia over the years, DHL Express’ priority has always been to offer top service quality to our customers.

As the business grew, the Jakarta Distribution Centre was opened and started to operate in 2019 in order to serve Indonesia. It was a giant leap forward to improve shipment processes and enhance connectivity across its numerous domestic gateways.

What We Offer 

With the innovation of a start-up and capabilities of an international organisation, DHL Express allows you to transcend borders, target new markets and scale your business. 

Simplifying modern-day logistics is at the heart of what we do.

Comprehensive delivery network

To create seamless and consistent logistical services, an established delivery network with sophisticated assets is a must-have. Here at DHL Express, we connect you to the world with over 500 aircraft and 34,000 vehicles. Our cutting-edge facilities and dedicated customer service teams ensure your parcels reach where they need to.

Empowering businesses’ growth

As an international shipping company, one of our main focuses is to enable businesses to tap into overseas markets and grow their presence across the globe.

Prioritising speed and efficiency

No place in the world is too far for DHL Express to deliver. With an optimised delivery network and smart scheduling, you can keep track of your goods as they travel across borders so that they can arrive in a timely manner.

24/7 customer service

Tracking your e-commerce parcels as they move along the supply chain can be nerve-wracking. That’s what our reliable team of 380,000 delivery experts are there for – to handle all your shipping needs so you can have a peace of mind. If you have any questions or issues regarding your shipment, simply dial our customer care number and our friendly customer service team will assist you.

Strong in-house customs expertise

The last thing we want is for our shipments to be delayed at international customs due to clearance issues. DHL Express saves you that hassle of worrying by facilitating smooth customs clearance. Knowing the nitty-gritty of each country’s customs regulations inside out, including the export documents for smooth movements of goods, is our secret to fuss-free deliveries.

Diversified tools and platforms

At DHL Express, we simplify the shipping process from start to finish through a variety of online tools such as shipment tracking, portals and guides. This allows you to manage your shipments and track them whenever you need.

Complete suite of e-commerce tools

MyDHL+ is a one-stop shipping solution that lends convenience to arranging your shipments. By allowing you to obtain quotes, arrange pick-ups, search for locations and track shipments online, you can save time by customising all its features to your needs.

Designed with the goal of secure and convenient billing, MyBill allows you to streamline your billing processes. It stores all your shipping and invoice information securely while eliminating the hassle of paperwork.

Flexibility is key when it comes to international shipping. With On-Demand Delivery (ODD), you can decide when, where and how you want your shipment delivered. Real-time updates and instant notifications on your shipment’s status are readily available for viewing.

Finally, Track & Trace offers complete visibility over your parcel’s whereabouts. By simply keying in the shipment’s tracking number or ID, you’ll be able to know the status of your parcel and where exactly it is at.

At DHL Express, we strive to improve everything we do, from service efficiency to supply chain management. To deliver the best experience to you, we are constantly looking out for better ways to do things, breaking new barriers in the world of international logistics.

Grow with DHL Express and open a business account with us today.