How DHL Express helps protect e-commerce businesses from package theft

In e-commerce, where the click of a button triggers a global network of parcel delivery, the threat of package theft casts a looming shadow. Penn Elcom’s 2022 Global Parcel Theft Report reveals a staggering reality: approximately one in ten individuals worldwide experienced the loss or theft of at least one package in the past year, translating to a loss of over US$38 billion.

Unfortunately, these incidents often leave it unclear whether the fault lies with the courier service, the retailer or external factors. Nonetheless, the consequences are undeniable, and e-commerce businesses must enhance their security measures to retain customer trust and loyalty.

To address this growing concern, following secure shipping practices and finding sophisticated local and international delivery solutions have become paramount. For instance, as a trusted courier service provider in Indonesia, DHL Express recognises parcel theft and offers robust solutions to mitigate the risk of package theft.

In this article, we’ll look into the factors that contribute to package theft and explore how DHL Express empowers e-commerce businesses in Indonesia to fortify their shipping services against this threat.

A closer look at factors fueling package theft

Several factors come together to create an environment where package theft is more likely to happen. These factors are often weaknesses in traditional delivery processes:

• Unattended Packages: According to a study featured in Field Studies in Environmental Criminology, package thieves tend to steal items that require the least effort. As such, a parcel left unattended on a doorstep, especially in neighbourhoods with less foot traffic or surveillance, often becomes a prime target. Additionally, the longer a package sits unclaimed, the higher the risk of it being stolen or tampered with.
• Inadequate Tracking Systems: Outdated or inefficient tracking systems for shipping services can leave customers in the dark regarding their package's whereabouts and estimated arrival time. 
• Customer Absence or Lack of Awareness: In many cases, recipients are simply not home to receive deliveries, leaving packages exposed to theft. Plus, a lack of awareness regarding scheduled delivery times can compound the issue, further increasing the likelihood of unattended packages.
• Lack of Delivery Confirmation: Without a robust delivery confirmation process, such as requiring a signature or providing photographic evidence, it’s not evident whether a package was received by the intended recipient. This ambiguity opens the door for potential disputes and fraudulent claims of non-delivery.

DHL Express solutions: Enhancing package security for e-commerce

DHL Express understands the unique challenges faced by e-commerce businesses in Indonesia. To combat package theft and ensure secure shipping, DHL Express has developed a suite of innovative solutions designed to protect shipments at every step of their journey:

• Customised Delivery Options: DHL Express's On Demand Delivery (ODD) service puts the power in the customer's hands. Customers can select their preferred delivery schedule and address, ensuring someone is available to receive the package. If the initial delivery attempt fails, customers can reroute their shipment to a neighbour or an alternative address. 
• Real-Time Package Tracking: With DHL Express's advanced tracking tools and services, both senders and recipients can monitor their package's progress every step of the way. For example, they can receive notifications for last-mile delivery, allowing them to anticipate their package's arrival and plan accordingly.
• Verified Delivery Completion: DHL Express prioritises secure delivery by requiring a signature upon receipt of a package. This mandatory step adds a layer of accountability and helps to prevent fraudulent claims of non-delivery.
• In-Person Pickup Availability: DHL Express offers the convenience of in-person pickup at designated DHL ServicePoints across Indonesia. This shipping service provides an alternative for customers who may not be available to receive packages at home or prefer a more secure pickup location.
• Robust Coverage Against Loss or Damage: DHL Express offers shipping protection to safeguard against unforeseen events such as theft, loss, or damage during transit. This financial protection provides peace of mind to both e-commerce businesses and consumers, assuring them that they are covered in case of any unfortunate incidents.

Benefits of partnering with DHL Express for secure shipping

Partnering with DHL Express for your shipping needs goes beyond mere parcel delivery. Here are some ways DHL Express can enhance various aspects of your e-commerce business operations:

• Risk Reduction: DHL Express’s proactive measures, such as real-time tracking and verified delivery completion, actively deter theft and contribute to a smoother shipping experience. Consequently, you significantly reduce the risk of package theft and the associated financial losses. At the same time, this security translates into business continuity, protecting your revenue streams and ensuring customer satisfaction. 
• Operational Efficiency: DHL Express's streamlined shipping processes and advanced tracking technology allow you to free up your valuable time and resources. While DHL Express handles the logistics with precision and expertise, you can focus on your core business operations, product development, marketing or customer service.
• Reputation Assurance: In the competitive local and international e-commerce landscape, developing and maintaining brand credibility is essential. By partnering with DHL Express, you demonstrate a commitment to secure and reliable delivery services. This builds trust among your customers, knowing their orders are in safe hands and will arrive as expected.
• Customer Loyalty: Ensuring a positive delivery experience is one of the ways to achieve customer satisfaction and loyalty. DHL Express's secure shipping solutions enhance the customer experience. When customers feel confident in the security and reliability of your deliveries, they are more likely to return for future purchases.
• Market Competitiveness: In a market saturated with e-commerce options, it would be a smart decision to differentiate your business. One way to be distinct is by using eco-friendly packaging materials like water-activated tape and recycled paper. On the logistics side, you can partner with DHL Express to gain a competitive edge. This allows you to attract and retain customers who prioritise secure and reliable delivery, ultimately driving business growth.

A united front against package theft

As e-commerce continues to flourish in Indonesia, the threat of package theft remains a persistent challenge. To safeguard both businesses and consumers, continuous improvement in logistics security practices is essential. DHL Express is committed to leading this initiative by investing in innovative solutions and technologies that enhance the security of shipments at every stage.

Whether you need to fulfil a local or international delivery, you can leverage DHL Express's comprehensive suite of services to protect your shipments and build customer trust. From customised delivery options and real-time parcel tracking to verified delivery completion and robust insurance coverage, DHL Express provides the tools necessary to create a secure shipping experience.

Take the first step towards securing your shipments today. Open a DHL Express business account and experience the difference that secure shipping can make for your e-commerce business.