How to book a DHL Express pickup for your goods?

Booking a pickup via phone

If you prefer to handle things directly, you can call DHL Express to schedule your pickup. Here’s how you can do it, step by step:

• First, you’ll want to dial the correct DHL customer service number in your region. As numbers vary by country, please refer to DHL’s official “Contact Us” page for the most accurate and up-to-date contact information for your location. For customers in Indonesia, the dedicated hotline is 0800 1 333 333 (Toll-Free).
• Next, once you're connected, provide the essential shipment details to the representative. These include:
  • 1. Shipment weight and dimensions (length × width × height)
    2. Pickup address (street, area, city, and postal code)
    3. Preferred pickup time or time window
    4. Any additional notes, such as gate codes or package handling instructions

• After sharing these details, the DHL Express representative will process your request. Before you hang up, you’ll receive a confirmation, typically via SMS or email, that outlines the scheduled pickup date, time, and any reference number or waybill information.

One of the major advantages of phone booking is the personalized assistance you receive. If you have any doubts about packaging, scheduling, or documentation, you can ask questions directly from DHL Express representatives and clarify everything in real-time. This one-to-one support often makes the collection process smoother and gives you peace of mind.

Scheduling a pickup with MyDHL+

MyDHL+ is your one-stop digital hub for managing every aspect of your DHL Express shipments, from obtaining quotes and creating waybills to scheduling pickups and tracking shipments in real-time from the comfort of your home. As a seamless, user-friendly platform, it simplifies the shipping workflow, whether you're an individual sender or a business managing multiple parcels.

Here’s how you can schedule a courier pickup with MyDHL+, step by step:

Step 1: Log in and navigate to “schedule a pickup”

• First, sign in to your MyDHL+ account. If you're not logged in, basic functionality is still available; however, full account features, such as saved addresses, history, and settings, are unlocked after login.
• Then, in the navigation menu, go to Ship → Schedule a Pickup.

Step 2: Provide waybill and contact information

If you've already created a shipping label, select “I have DHL Waybill number” and enter your 10-digit waybill. The platform may also request your country code and phone number for verification purposes.

Step 3: Fill in pickup details

Next, confirm or enter your shipment holder’s name, company, full pickup address, email, and phone number. Optionally, specify a location within the address and include any special instructions so the courier is prepared upon arrival.

Step 4: Enter shipment specifications

Choose whether you’ll use your own packaging or a DHL-provided box:

• If using your own package, please provide the quantity, weight, and dimensions (length, width, and height).
• If opting for a DHL box, select the type, but note that choosing this option doesn’t order the box itself; you’ll need to explicitly request it in the special instructions.

Step 5: Select pickup date and time

Now it’s time to choose a pickup date and time window, often via a slider or calendar view. Once set, click “Schedule Pickup” to proceed.

Step 6: Get confirmation and prepare your shipment

Upon successful scheduling, MyDHL+ displays a pickup confirmation. You can also opt to receive notifications via email or SMS. Finally, prepare your courier, affix the consignment note (waybill), and ensure any customs documents are printed (especially for international shipments).

Advantages of using MyDHL+ for pickup scheduling

1. Fully digital and centralized: Manage everything, from quotes and labels to courier pickups and tracking, within a single platform, eliminating the need for multiple tools.
2. Real-time visibility: View upcoming pickups, track their status, and monitor shipments directly in your dashboard.
3. Personalized, time-saving features: Save frequent addresses, set preferred defaults, and create invoice templates to speed up repeat shipments 
4. Flexibility and efficiency: Whether you're scheduling immediately or proposing a future date (especially common in import scenarios), MyDHL+ supports workflows with options to confirm, modify, or accept pickup proposals.

Booking a pickup via chat

When you're looking for a fast, convenient way to arrange a DHL Express courier pickup, using the chat service offers a seamless alternative, particularly well-suited for quick, on-the-go arrangements. Here's how it works:

Step 1: Access the live chat

To begin, navigate to the official contact page of DHL Express and click the “Live Chat” option. This instantly connects you with a virtual assistant or live support agent, available 24/7, for real-time help with everything from booking pickups to checking delivery status, shipping rates, or customer queries. 

Step 2: Start your pickup request

Once you’re connected, initiate the chat by typing phrases like “I’d like to schedule a pickup” or “Book DHL pickup, please.”

Step 3: Provide your shipment and pickup details

Respond to prompts by supplying:

• Package quantity, weight, and dimensions
• Pickup address, contact name, phone number, and email
• Preferred date and time window for collection
• Any special instructions, such as gate codes or packaging preferences, to ensure smooth delivery coordination

Step 4: Receive immediate confirmation

In most cases, once your details are entered, the chat agent will confirm your courier pickup request immediately. You'll often be given a reference number or waybill in the chat itself. If confirmation isn't instant, you’ll be informed about when and how you’ll receive it, typically via email or SMS.

Benefits of scheduling pickup via chat

• Fast and accessible: No need to navigate scheduling forms or get on a call, just type your request and proceed.
• Conversational UI: The guided chat format makes the process feel natural, intuitive, and especially helpful for users who are in a hurry or multitasking.
• Clarifications made easy: If you're unsure about package requirements or timing, you can ask questions and get answers immediately.

Simplify your courier pickup with DHL Express

Booking a pickup with DHL Express is designed to be simple and flexible, with three convenient options to suit every preference. Whether you prefer the personalized assistance of speaking with a representative over the phone, the convenience of scheduling online through MyDHL+, or the speed of arranging a collection via our chat service, we ensure that the process is seamless. By choosing the method that best aligns with your local or international shipping needs, you can save time, eliminate hassle, and ensure your parcel collection is right on schedule.

Ready to experience the convenience of DHL Express? Schedule your pickup today and let us take care of the rest.