DHL eSecure User Guide

Shipping companies, especially those operating in a B2B or B2C format, use account numbers to route payments and transport shipments. But the number is a critical tool - and therefore its exposure carries significant risks, including:

1. Unauthorized Use by Overseas Suppliers
   If a vendor, logistics partner, or third party receives the account number, they may start using it without your authorization - for example, to order shipments at their discretion, where you're later asked to bear the costs.
2. Use by a third party due to theft or leak
   Unsecured exposure in documents (such as PDFs or price lists) or on internet platforms may allow for malicious use, which will create unnecessary costs and even damage to your image.
3. Phishing and cyber fraud
   For example, fake mailing impersonating DHL. Clicking on a manipulative link could reveal not only an account number, but also sensitive personal information.
4. Poor management of permissions in the system
   When employees or contractors use platforms like MyDHL+, unsupervised, the use of account numbers can occur anonymously - causing errors or operational identity theft.

DHL eSecure - Advanced Protective Solution

What is eSecure?

DHL eSecure is a web-based tool that runs within MyDHL+ or eMailShip, allowing you to take precautionary measures such as:

• Register an Account Administrator

• Permission control for parties by email address and domain whitelisting

• Approving/rejecting requests in real time and documenting them in the system.

How does it work in practice?

When the carrier, logistics partner, or third party tries to use your account number to ship through MyDHL+ or eMailShip, the system sends you (or your organization's account manager) a confirmation request.

Only after the request is approved by you or the account manager – will the actual shipment be made. If you choose to decline the request, the shipment won't take place.

You can also pre-define which email addresses (or entire domains, such as xxx@company.com) are allowed to use your account without the need for approval for each shipment – saving time and staying in control.

Key Advantages:

• Free of charge - the tool is included in the DHL Express service.

• Full control - pre-approval of email addresses or domains approved for use. Any email address that is not approved for use will generate an email request to the approved administrator. Without authorization, the shipment cannot be exported.

• Full transparency - documentation of all applications approved or rejected.

• Reduces fraud risk - prevents misuse of your account number and maintains a healthy relationship with business partners.

• Maintaining privacy and complying with legal requirements - including compliance with strict GDPR standards and data security.

Guides and Tutorials:

eSecure  User Guide - including step-by-step instructions, CSV examples, and domain certificates, click here

To watch a step-by-step tutorial video:

Exposing an unsupervised shipping account number is a business weakness. DHL eSecure offers a smart, free, efficient and secure solution for full control over access to the use of shipping account numbers - whether they are partners, suppliers or employees. Operating the solution will significantly reduce financial, logistical and image risks.

For those who want to stay ahead of the curve - integrating eSecure is a simple but necessary step - for businesses that want to control their account and allow only approved and well-managed use.