International express delivery vs postal services: What’s best for shipping out of Japan

In today's interconnected world, more and more Japanese businesses are taking the opportunity to expand their reach globally. But no matter where customers are in the world, all of them prioritize punctual and fast shipping. Businesses in Japan have two options when it comes to international shipping: the international postal service (like EMS) or an international express delivery service (like DHL Express).

This article will explore the differences, benefits, and ideal use cases of each so you can choose the best fast shipping option for your business.

What are postal services?

International postal services, such as EMS (国際郵便), are mail carriers operated by the Japan Post Group¹. They leverage the post office network around the world and typically handle letters as well as lightweight parcels or packages in small numbers, catering to personal shipments and small-scale business needs. 

What are international express delivery services? 

International express delivery services are operated by private delivery companies like DHL Express. These companies typically have their own networks and specialize in offering fast, secure, and trackable logistics solutions tailored for businesses. That said, they can also provide reliable international courier services for individuals looking to send something door-to-door overseas. They handle a wide range of shipments, from documents to large packages, prioritizing speed and reliability.

Key differences between the international postal service and express delivery

So, which international shipping option is best for businesses in Japan? Let’s compare them across a few categories:

Speed and reliability

• International postal services: Typically offers slower delivery times with less predictable schedules.
• International express delivery services: Provide fast shipping options, often with guaranteed timelines and time-definite services.

Tracking capabilities

• International postal services:  Offers basic or standard delivery tracking with updates at each milestone.
• International express delivery services: Often provides real-time delivery tracking at every stage of the shipment, giving you complete visibility.

Customer service and support

• International postal services: Support is typically available only during standard business hours.
• International express delivery services: May offer dedicated 24/7 customer support teams to assist with any queries or issues.

Handling of high-value or time-sensitive shipments

• International postal services: Typically has limited liability for loss or damage and are generally not recommended for urgent or valuable items.
• International express delivery services: Typically has advanced handling procedures, insurance options, and tailored solutions for delicate or high-value shipments, including shipping perishable goods and international shipping electronics.

Customs clearance expertise

• International postal services: Provide basic customs handling, with limited support for complex customs requirements.
• International express delivery services: Possess comprehensive customs expertise to ensure smooth and fast clearance, minimizing delays.

When to use international postal services

International postal services, like EMS, are a suitable choice when cost is a primary concern and speed is less critical. They can be a good option for individuals or small businesses sending non-time-sensitive items, particularly when shipping to remote locations or for low-value, easily replaceable goods. However, it's important to be aware of their limitations, including less detailed tracking and potentially longer transit times.

• Cost:
  • Anywhere from 1,450 yen to 77,000 yen, depending on the package weight and region².

• Ideal for:
  • Personal shipments or lightweight parcels with flexible delivery timelines.
  • Cost-conscious shipping needs where urgency is low.
  • Shipping to remote or less frequently serviced locations.
  • Sending low-value, non-time-sensitive items.
• Examples:
  • Sending personal gifts overseas.
  • Shipping lightweight e-commerce items without strict time constraints.
  • Shipping samples or promotional items of low value.

When to use international express delivery services

International express delivery services, like DHL Express, are the ideal choice when speed, reliability, and real-time delivery tracking are important. These services excel at handling time-sensitive and high-value shipments with comprehensive support and expertise in customs clearance. While generally more expensive than postal services, the benefits they provide often justify the cost for businesses requiring efficient and dependable international shipping.

• Cost:
  • Export rates can range from 7,360 yen to 494,070 yen depending on weight and zone³.
  • Additional fees may be required for add-on services like sustainable fuel, dangerous goods handling, weekend delivery, shipping insurance and more.

• Ideal for:
  • Business shipments that require speed, reliability, and real-time delivery tracking with door-to-door service and customer support.
  • High-value, time-sensitive, or temperature-controlled shipments like perishable goods.
  • Complex shipping scenarios needing specialized support (e.g., customs clearance).
  • Urgent deliveries where meeting deadlines is critical.
• Examples:
  • Shipping electronic components for just-in-time manufacturing.
  • Shipping high-value samples or prototypes.
  • Delivering medical supplies or pharmaceuticals with strict temperature requirements.
  • Sending important documents or contracts with guaranteed delivery times.
  • Fulfilling urgent e-commerce orders where customers demand.

How to choose the right international shipping option

Consider these key factors to help you decide between international shipping options: 

Speed

For fast shipping, international express delivery services are the clear choice. If your shipments are time-sensitive, features like guaranteed delivery windows and real-time tracking can offer peace of mind. Consider how crucial speed is to your customers and your business operations.

Cost

Always do a cost comparison between your international shipping options. While express delivery services might be faster, international postal services offer economical rates that might be more feasible for your business. Balance your budget with the need for timely and secure delivery.

Weight and cargo volume

Different carriers specialize in different types of shipments. International postal services typically only handle lightweight parcels, whilst express delivery services can be equipped for larger, heavier cargo or odd-shaped packages. Assess the typical weight and volume of your shipments to ensure you choose a service that can efficiently handle your goods. 

Specialty zones

Many carriers have particular strengths in certain regions. Some may have extensive networks within specific countries or continents, leading to faster and more reliable service in those areas. Consider where your primary customer base is located and choose a carrier with a strong presence in those regions.

Risk of loss or damage

Risk is always present when shipping internationally. Reliable international courier services offer robust tracking, secure handling procedures, and insurance options to mitigate the risk of loss or damage. Consider the value of your goods and the potential impact of loss or damage on your business. For high-value items, it’s always recommended to go with express delivery services for better protection.

Customer service

Responsive and helpful customer service is vital, especially when dealing with international shipments. Choose a carrier that offers 24/7 support and has a reputation for resolving issues quickly and efficiently. Consider the ease of communication and the availability of support in your local language. Strong customer service can make a significant difference in your overall shipping experience.

Ship from Japan to the world with DHL Express

Choosing between international postal services and express delivery services is all about finding the right fit for your business needs. Understanding the key differences in cost, speed, tracking, and support will help you make the best decision. 

For Japanese businesses aiming for global expansion, consider partnering with DHL Express to enjoy the benefits of express delivery services and build a competitive edge in logistics. Open a business account with us today and streamline your international shipping!