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DHL Express is the leading international courier service that specializes in providing comprehensive door-to-door logistics in and beyond the Philippines. DHL Express's international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and e-commerce experience alongside superb customer support for any shipping and delivery help required.
Anyone can ship with DHL Express! At DHL Express Philippines, we support all customers no matter their needs, from personal shipments to large businesses alike.
DHL Express is unable to carry the following items due to international shipping guidelines, laws, regulations, or statues. The prohibition is enforced by any federal, state or local government where the shipment is sent to or from, or simply transiting through. For international carriage there may be additional prohibited items specified by the country of destination.
DHL Express Philippines’ operating hours are as follows:
Monday – Friday: 8:00 – 17:00
Saturday: 8:00 – 13:00
You can also get 24/7 customer support from our digital assistant at DHL Express.
For operating hours of our DHL Express ServicePoints, please visit our contact page.
To open a corporate account with us, you have to have a BIR 2303 Form, a DTI Certificate for single proprietors, SEC Registration Certificate for Corporations/Schools/NGOs, and at least monthly shipments with minimum shipping cost of PH₱3,000.
Account holders will receive preferential DHL shipping rates, be the first to be notified of shipping promotions and have a dedicated account manager to help you grow your business by providing personalized customer support and shipping and delivery help.
The following items will not be accepted for carriage unless otherwise agreed to by DHL Express. To obtain such agreement, a business case will need to be conducted by DHL and the items approved for carriage will be recorded in writing with the customer:
Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by shipper with a recipient name.
Our local sales partner at DHL Express, WExpress, offers this service. You may reach them through their contact page at http://www.wwwexpress.com.ph/contact-us/
DHL Express Philippines provide accurate delivery service estimations based on the details of your air waybill (AWB). If you’re wondering how to track DHL Express couriers, you can check on your shipment’s estimated delivery date and get updates on the progress via our tracking tool by using your 10-digit DHL Express air waybill. The estimate also takes into account any public holidays that might impact the overall transit time. DHL Express does not factor in transit over the weekends. All transit time estimates are subject to customs clearance and airline uplift availability.
First of all, we offer our sincere apologies for this unfortunate incident. Please lodge a claim by contacting our customer support team at DHL Express. This has to be done within 30 days from the date DHL Express accepts the shipment.
It depends on the shipping address and actual or volumetric weight of the package you wish to ship using a DHL Express courier. Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as final weight calculation. Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor.
DHL Express Service Points allow online merchants or anyone to easily drop off their parcels for nationwide delivery across the Philippines. They also accept shipments from account or non-account customers. If you already have a corporate account with us, simply book your shipment online via MyDHL+ and select a DHL Express ServicePoint near you for drop off – it’s that simple.
Alternatively, if you are a walk-in customer, you may also book your shipment online via MyDHL+ or directly at any of our DHL Express Service Points and transact in cash, credit, GCash or via GrabPay.
Find your nearest DHL Express ServicePoint at our contact page.
To track your DHL courier, you can do so easily via Track & Trace. Simply enter your shipment number for the current status of your shipment.
If you do not (any longer) have the shipment number, you can contact DHL Express Philippines Customer Support for more information on how to track your DHL courier. If you are the recipient, you can also contact the sender/supplier for this.
This usually occurs if the information we have is insufficient to track your DHL courier for you. The address may be incorrect and we may require clarification or some additional information from your end. Such matters can be resolved very quickly by contacting our Customer Support.
If you’re out of boxes, tubes, or airway bills, simply contact DHL Express Philippines Customer Support to order more packaging and shipping supplies.
Yes, with our DHL Express On Demand Delivery (ODD) service, you can easily manage and keep track of your shipment status.
With ODD, you will be notified by e-mail or SMS each stage in the shipment process and set your shipment delivery preferences and priorities to meet your needs, such as the following: