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FAQS ON DHL EXPRESS MYBILL, QUOTATIONS, INVOICE & MORE
Get your products to your international customers fast. With DHL Express, you can focus on expanding your business and reaching new markets – find answers to common queries about quotation and billing, including the DHL MyBill, below or feel free to contact us for more information.
Frequently Asked Questions About Quotation and Billing
How do I obtain a quotation for my shipment?
You can get a one-time quotation on MyDHL+. Non-account holders may also generate quotations. Apart from requesting a quotation for your shipment, you can gain access to more essential shipping tools on our easy-to-use interface. From shipment documentation to real-time tracking, our platform provides everything you need to streamline your shipping process. Read more on how to use MyDHL+ from DHL Express.
How can I pay for my DHL Express shipments?
If you are a non-account customer, you have the option of paying by credit card or debit card when you arrange for a shipment with MyDHL+ or when contacting our customer service. You can pay in cash when you are self-lodging your shipment.
If you are an account customer, you have the same options of payment but you will be eligible to use our MyBill (electronic billing) portal, electronic fund transfer, SM Bills Payment.
What is MyBill?
MyBill is our automated invoicing solution that lets you receive, review and pay your export and import account invoices online. Through DHL MyBill, you can:
Get invoice billing notifications via email
View, analyze, and pay your invoices anytime
Easily access 13 months of e-invoice records
Get support on invoice inquiries online
Download e-invoices in a variety of formats and upload the invoice data securely into your financial systems
How can I apply for DHL MyBill?
Do note that MyBill is only available for corporate account customers only. If you are interested in applying with us, learn more about the benefits of opening a DHL Express account for your business. You can visit DHL MyBill to sign-up.
Once you have applied, you will receive an update from our finance team within 24 hours on the status of your registration. You will be notified when your account has been activated, at which you can proceed to log in.
I have been billed incorrectly. What should I do?
If you have a MyBill account with DHL Express, go to “My Account” and click “Me”, and select the option to dispute the invoice. If you do not have a MyBill account, you can contact our finance team at MNL.Query@dhl.com or +63 2 8811 7399.
If I do not use MyBill, how can I check on my outstanding invoices?
Our system will mail you reminder letters or you will be contacted by our finance team.
I want to talk to someone about billing. Who should I contact?
If you prefer to speak to our experts, you can contact our finance department at MNL.Query@dhl.com or call us at +63 2 8811 7399. This hotline operates from 0800 – 1700 hrs, Monday to Friday.
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