How DHL eSecure provides secure online shipping for businesses in Thailand

The shipping industry in Thailand is swiftly moving from manual methods to digital solutions. Although this shift to digital logistics brings new opportunities, it also increases cybersecurity risks for businesses.

A 2023 report from cybersecurity firm Kaspersky highlighted that Thailand was the top target for ransomware attacks in Southeast Asia that year. Cyber threats such as phishing attacks, data breaches, and ransomware can compromise the digital data used in modern logistics, causing operational disruptions and significant financial losses. These threats pose a danger to businesses that heavily depend on digital tools for shipping and logistics. Given these developments, secure shipping has become crucial for Thai businesses involved in domestic and international online shipping.

The growing importance of cybersecurity in Thailand's logistics industry

With the rise of remote and hybrid work models, big and small businesses in Thailand are also increasingly vulnerable to cyberattacks, especially through compromised remote desktop protocols (RDP). According to the 2023 Kaspersky report, Thailand experienced 10.2 million RDP attacks out of 61 million in Southeast Asia. 

Among them, logistics companies are particularly vulnerable due to the vast amount of sensitive data they manage online, such as customer information, financial details, and shipment tracking data. Cybercriminals seek to exploit this valuable information for theft, manipulation, or disruption. 

As such, selecting a trustworthy logistics partner is important. To combat these growing security risks, one key solution to these threats is DHL eSecure.

What is DHL eSecure?

DHL eSecure is a digital shield that protects your DHL Express shipping accounts from unauthorized access. Specifically tailored for logistics operations in Thailand, DHL eSecure addresses cybersecurity vulnerabilities head-on, providing businesses with the required protection to protect shipping operations from these potential dangers.

At its core, DHL eSecure integrates seamlessly with MyDHL+ and eMailShip, two of DHL Express’ primary online shipping tools. MyDHL+ is a comprehensive platform that allows businesses to manage their shipping needs, while eMailShip provides an email-based option for those looking for more straightforward logistics solutions. With DHL eSecure, you can restrict access to the DHL Express account numbers, ensuring that only designated users can process shipments.

5 Benefits of DHL eSecure for Thai businesses

The need for robust cybersecurity measures in Thailand is particularly pressing. According to Statista, approximately 201 thousand datasets in Thailand were reported as having been leaked in the second quarter of 2023 alone, and this presents a significant concern for businesses operating in the region's digital logistics sector. DHL eSecure addresses these concerns with a suite of features designed to protect sensitive data in local and international logistics:

1. Robust data security

In today’s business environment, where online shipping is essential to daily logistic operations, securing sensitive information from common cyber threats such as ransomware, malware, and DDoS attacks is important. DHL eSecure’s features are designed for sensitive business and customer data protection, ensuring the security of your logistics operations by providing:

• Centralized user management: Manage authorized users and their access privileges within a single platform, MyDHL+.
• Granular control: Allow or restrict access to specific DHL Express account features according to user roles and responsibilities.

With these digital security measures such as unauthorized access prevention, you can reduce the risk of sensitive data breaches, including customer data and financial details.

2. Building customer trust

While many Thais are unaware of the dangers of ransomware attacks and some other cybersecurity elements, as indicated in the Thailand Cyber Wellness Index 2024, customers often expect and trust businesses to handle their personal and financial information with the utmost care. With DHL eSecure in place, Thai businesses can assure their customers that stringent cybersecurity measures are being implemented to safeguard their information throughout the local or international shipping process and gain:

• Increased customer loyalty: Foster long-term relationships with customers by demonstrating a commitment to their data protection.
• Competitive advantage: Differentiate yourself from competitors by offering a higher level of security and privacy.

By investing in DHL eSecure, you can enhance your reputation for secure shipping, which in turn can boost customer satisfaction.

3. Operational integrity

Beyond data protection, DHL eSecure supports the integrity and efficiency of shipping operations by giving you:

• Enhanced visibility: Gain insights into user activity, including past usage and approval history, to identify potential security risks.
• Streamlined approval processes: Approve or reject new user requests with ease, keeping your DHL Express accounts secure.

With these cybersecurity features, you can streamline your user management processes and reduce the time spent on logistics security-related tasks.

4. Compliance assurance

In addition to operational benefits, DHL eSecure helps businesses in Thailand comply with local and international data protection regulations. By offering a secure platform for managing all aspects of shipping, DHL eSecure ensures that sensitive customer data is handled in accordance with legal requirements, achieving:

• Data privacy compliance: Adhere to regulations such as Thailand's Personal Data Protection Act (PDPA) and other relevant data protection laws.
• Reduced risk of penalties: Minimize the risk of financial penalties, legal repercussions, and reputational damage that can result from non-compliance.

With DHL eSecure, you can mitigate the risks of incurring costly penalties and legal consequences associated with data breaches or non-compliance.

5. Cost efficiency and loss prevention

One of the lesser-known benefits of DHL eSecure is its contribution to cost savings. A data breach or security lapse can be financially devastating for businesses, not only due to direct losses but also because of potential fines, legal costs, and damage to brand reputation. However, you can avoid these risks with:

• Operational efficiency: Streamline security processes, saving time and resources with good cybersecurity management.
• Improved risk management: Enhance your overall cybersecurity risk management strategy and protect your business from potential threats.

Now, it’s time to reduce your exposure to cyber threats and protect your business's bottom line.

Protecting your business from cyber risks with DHL Express

As digital threats continue to evolve, so too must the cybersecurity in logistics that protect businesses. DHL Express offers Thai businesses the peace of mind that comes with knowing their shipments and sensitive data are safe with DHL eSecure. With advanced features such as restricted access to account numbers, seamless integration with MyDHL+ and eMailShip, and strict adherence to local regulations, DHL Express ensures the operations of your import and export process remain secure and compliant.

Looking to fortify your cybersecurity measures while optimizing operational efficiency? Open a DHL Express business account today to explore our tailored shipping solutions and elevate your digital security measures for online business.