GET IN TOUCH

DHL Express has the fastest, most knowledgeable Customer Service Representatives and we have Stevie® Awards to prove it. Don’t hesitate to call us, we’re here to help you.

CONTACT US FOR SUPPORT

Get In Touch For Other Reasons

To collaborate with us, join the DHL family as a partner or as an employee, or to share your DHL Express experience.
Reach us directly through these subject-specific channels.

Frequently Asked Questions

You can contact DHL Express customer service for personal support through our official social media pages on FacebookInstagram, Zalo or LinkedIn for following assistance:

  1. Booking a shipment
  2. Customs related queries
  3. Shipment tracing
  4. Any general enquiries about DHL Express

For further support, please contact our Customer Services (Toll Free): 18001530 within the following time frames:

Monday - Friday: 8:00 am - 6:00 pm

Saturday: 8:00 am - 5:00 pm

Sunday: Closed

For personal assistance, contact our customer service through our official social pages on FacebookInstagram, or LinkedIn.

Your inquiry will be handled by a real person.

Yes. Customer service is available on Zalo at https://zalo.me/778022358774824751

DHL Direct Contacts by Cases

Contact our customer service on social media - FacebookInstagram, Zalo or LinkedIn to initiate a trace.

or Customer Services (Toll Free): 1800 1530 within the following time frames as below and share further details:

Monday - Friday: 8:00 am - 6:00 pm

Saturday: 8:00 am - 5:00 pm

Sunday: Closed

Our team will start the investigation and address your issue from there.

To report a missing parcel, contact us on FacebookInstagramZalo or LinkedIn for assistance from our DHL Express customer service or contact hotline 18001530 (Toll Free)

For other service concerns or feedback, send in your thoughts here. We are all ears.

 

For quick, self-serve solution, arrange a redelivery through 2 channels:

  1. OnDemand Delivery on web
  2. DHL Express Mobile for IOS or Android

Alternatively,  you can contact DHL Express customer service for personal support through our official social media pages on FacebookInstagramZalo or LinkedIn for assistance from our DHL Express customer service or contact hotline 18001530 (Toll Free).