Privacy Notice
A DHL Express Portugal, Lda. (hereinafter "DHL") welcomes your visit to our website, as well as your interest in our company, our products and our services. The protection of your personal data during the processing of your personal data is important to us, and this throughout the business process.
Please note that national legal requirements for data protection and the processing of personal data may vary from country to country. Therefore, if you visit DHL’s relevant national websites, you will obtain specific country data protection information.
We then explain what information is collected by DHL when you visit our website, how this information is processed and for what specific purposes.
General information
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Personal data is provided for information relating to an identified or identifiable natural person ("data holder"); an identifiable person who can be identified, directly or indirectly, is considered to be identified by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more elements specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual. This includes information such as your real name, address, phone number and date of birth. Information that cannot be linked to your true identity, such as favorite websites or number of users of a website, are not considered personal data.
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This Privacy Notice applies to data processing performed by:
Name and contact details of the controller:
DHL Express Portugal, Lda. (affiliate, if applicable) is the controller in connection with the definition of the General Data Protection Regulation (GDPR):
Avenida Dom Joao II, Nº 51, 4th Floor
1990-085 Lisbon
PortugalIf you have questions regarding the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to assist with requests for information, suggestions or handling of complaints.
Name and contact details of the data protection officer:
Deutsche Post AG
Gabriela Krader, LL.M
53250 Bonn
Germany
datenschutz@dpdhl.com -
We process your data for the following purposes, among others:
- execute the contract with you or a sender;
- making visits to our websites/applications as pleasant as possible;
- send you the newsletter if you subscribe;
- send or present to you, where permitted, targeted advertising;
- conduct a credit check where necessary;
- treating your requests through our customer service department;
- comply with obligations as part of legal requirements;
- comply with our security requirements (e.g. for crime detection purposes);
- compile statistics;
- ensure quality, optimize processes and get planning security.
More information, including the type of data, the purpose of treatment and the legal basis below in the relevant products.
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In addition to the right to obtain, you have the following rights:
- You can request information about what personal data is stored
- You may ask us to rectify, erase or block your personal data as long as these actions are legally permitted and comply with existing contractual conditions.
- You can ask to receive the personal data you have provided in a structured, commonly used and automatic read format.
- You can lodge a complaint with the supervisory authority. Find the competent data protection authority here.
Right to object
The right to object applies to all personal data processing based on art. 6(1)(f) GDPR.
To exercise your right, please contact us using the contact details listed below Who is responsible?.
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Data will be stored as needed. The need is based on regulatory retention periods. Where there are no regulatory periods, the data will be stored for contract execution and billing purposes, and as evidence of the correct execution of the contract, until expiration of the liability periods, then deleted.
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The DPDHL Data Protection Policy governs group standards regarding data processing with a special emphasis on transfers to third countries, which means transfers of personal data to non-EU countries that do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Protection Policy, please use the following link:
Visit our website
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DHL is committed to ensuring the privacy of users of our websites. For connection, configuration and security, when you visit our web pages, our servers always store the connection data of the computer that you link, a list of web pages you visit within our website, the date and duration of your visit, the IP address of your device, the browser type identification data and the operating system used, as well as the website from which you connect to our site. Additional personal information, such as your name, your address, your phone number, or your email address is not collected unless you voluntarily provide this data, e.g. by completing an online contact form, as part of a record, survey, contest, compliance with a contract or inquiry.
The legal basis for processing the aforementioned categories of data is provided by Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR). Due to the stated purposes, in particular to ensure security and a smooth configuration of the connection, we have a legitimate interest in the processing of this data.
In addition, we are using cookies, tracking tools and target setting measures. Further details on this matter can be found on Online presence and website optimization.
If you have enabled geolocation functions in your browser or on your operating system, we will use this data to provide you with location-based services (e.g. location of nearest branch, packing station, etc.). We will not use this data for any other purposes. If you disable this function, your data will be deleted immediately.
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For contractual reasons, we also need personal data to offer our services and fulfil obligations arising from contractual agreements with you. This data is used e.g. for the performance of a (shipping) contract, managing customer data, processing payments and, if so, the solvency assessment. Some shipping data will also be provided to the country of transit or destination authorities for customs clearance and settlement, or for security control, as required by the laws of that country. The information provided typically includes: sender name and address, ship to name and address, description of products, number of units, weight and value of the shipment.
The legal basis is normally Art. 6, no. 1, b) of the GDPR, as the processing is intended to perform a contract of which it is a party.
More information on data protection on specific services and products is available in the section Products & Services.
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If you are a customer of DHL already, your postal details (e.g. name, address) will be handled to contact you and provide you with the latest information about our offers, news, products and services. In addition to an existing consent, we will process your email address solely to provide you with information regarding DHL products and other similar products.
The legal basis for the processing above is Art. 6(1)(1) GDPR. The processing of customer data for direct marketing purposes is considered to be made for a legitimate interest.
You have the right to object at any time to such treatment. To exercise your right, please contact us using the contact details listed below Who is responsible?.
If you have registered to receive one of our newsletters, we will have the right to use your email address for this purpose. You can unsubscribe from the newsletter at any time by clicking on the relevant link at the bottom of the newsletter.
If you file an objection or unsubscribe from our newsletter services, your data will be blocked or deleted, no longer processed for these purposes.
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DHL does not share, sell, transfer or otherwise distribute your personal data to third parties, and will not do so in the future unless it is legal or contractually required or that you have given your explicit consent to do so. For example, it may be necessary to transmit your address and order data to our suppliers when ordering products. More information on data protection on specific services and products is available below in the section Products & Services.
Third party service providers that process data on our account (processors) are contractually obligated to ensure strict confidentiality as required by Art. 28 of the GDPR. DHL retains responsibility for safeguarding your information in these circumstances. Subcontractors comply with DHL’s instructions and this is warranted by technical and organizational measures, as well as through checks and controls.
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We use screening software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. Data is used only anonymously and summarized for statistical purposes and for the development of the website.
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Our website includes contact forms that can be used by anyone who wants to contact us electronically. If you use this option, the data entered on the form will be transmitted to us and stored.
We use the personal data that you provide solely for the technical administration of the websites and to fulfill your wishes and demands – that is, primarily to execute contracts with you or your requests.
Here, you will find examples of the type of data processed within the contact forms.
Processing of personal data from the form allows us to process the contact. In addition, data can be processed during the handling of a customer request.
The data shall be processed primarily for the performance of the contract pursuant to Art. 6(1)(b) of the GDPR and to safeguard the legitimate interests in accordance with Art. 6(1)(f) of the GDPR.
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DHL takes all necessary technical and organizational security measures to prevent your personal data from being lost or misused. For example, your data is stored in a secure environment that is not accessible to the public. In some cases, your personal data is encrypted by Secure Socket Layer (SSL) technology for transmission. This means that an approved encryption procedure is used for communication between your computer and DHL servers if your browser supports SSL technology.
If you would like to contact DHL by email, we would like to point out that we cannot guarantee the confidentiality of the information submitted. Email content can be read by third parties. Therefore, we recommend that you send us confidential information only by mail.
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We regularly check our data protection declaration.
DHL reserves the right to change its data protection declaration at any time or without notice. Check our policy frequently for changes. By using our DHL websites, you agree to this Data Protection Policy.
This statement was last updated on 24/05/2018.
Products and Services
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Additional information regarding data protection in case of shipment tracking:
Data Type
Example
External Data Access
Article Number
Sender and receiver
Sender Name
Sender and receiver
Sender Address
Sender and receiver (after entering zip code)
Recipient Name
Sender and receiver (after entering the postal code as a recipient who is logged in and identified)
Recipient's address
Sender
Alternate Recipient Name, if applicable
Neighbor
Sender and receiver (after entering the postal code or as a recipient who is logged in and identified)
Alternate recipient address if applicable
Neighbor
Sender
Sender Customer Data (EKP Number, Billing Number)
Sender
Product/Service Name (currently only on shipment tracking for NOLB business customers)
DHL Order, DHL International Order, COD, Voluminous Goods
Sender and receiver (only for services relevant to the recipient such as Voluminous Goods and COD)
Shipment Progress
Sender and receiver
Recipient’s Signature (POD)
Sender
Minimum Age Check Confirmation +16/+18
Visual check
Sender
1. Data Processing Purposes - Essential Information
We process your data for the following purposes, among others:
- execute the shipping agreement of the parcel with you or a sender;
- display the status of a shipment or provide information through our customer service department;
- comply with obligations as part of legal requirements;
- comply with our security requirements (e.g. for crime detection purposes);
- compile statistics about the availability of our services;
- and ensure quality, optimize processes and get planning security.
2. Retention period
Data will be stored as needed. The need is based on regulatory retention periods.
Last updated: 24.05.2018