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Business Help Center

For our current DHL eCommerce Solutions business customers and prospects

From policies and surcharges to e-commerce platform integration, our DHL eCommerce Solutions Help Center is your resource for the detailed answers to your questions.

Contact Sales and Business Support

Find all the ways to get in touch with us

FAQs

Answers to your top questions about working with us

Data Integrations

Details about our third-party solutions, API and EDI

Terms and Conditions

Download and review our terms and conditions

Chargeable Weight

Learn how to determine the chargeable weight of a shipment

Surcharge Policies

Explore details of fuel and peak surcharges

Hazardous and Unacceptable Shipments

Read more about our limited quantity and unacceptable shipment policies

Undeliverable Shipments

See information regarding undeliverable international shipments

Shipment Value Protection

Details on coverage and filing claims

Need help with a shipment that is en route?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you find the information you need.

Tracking

Use your tracking number to view status

Customer Service

View FAQs and self-service for shipment questions