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You can collect your DHL Express shipments from over 660 myflexbox locations throughout Austria - and also send them.

DHL Express Content Team
4 min
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In this article you will find answers to these 3 questions:
How can I post or return a shipment at a myflexbox parcel station?
How can I redirect my DHL Express shipment to a myflexbox parcel station?
What are the advantages of a parcel station?

With myflexbox and DHL Express, returning and sending items has never been easier.

myflexbox

Together with our partner myflexbox, we have succeeded in meeting customer requests for a larger drop-off network. It is now possible to drop off shipments at around 660 locations throughout Austria.

From now on, you can collect your DHL Express shipments from 660 myflexbox locations throughout Austria - and also send them. The collection and return of prepaid shipments is contactless and possible around the clock*, which guarantees a fast and convenient service.


Now you can even redirect DHL Express shipments
in transit to a myflexbox after receiving the notification.

1. Return or send a DHL Express parcel

You can easily return your DHL Express parcels using a DHL Express return label at the myflexbox near you or send prepaid DHL Express shipments using the same principle.

  1. Stick the DHL Express label on your parcel.
  2. Find the nearest myflexbox.
  3. Scan the DHL Express label on the myflexbox.
  4. Enter your email address or mobile number.
  5. A compartment opens and you can insert your package.
  6. You will receive an email, WhatsApp or SMS as confirmation.

Tip: You can easily check whether a suitable compartment is available in your area and reserve it in advance - just visit the following link from our partner: myflexbox.
 

All information on fraud awareness

2. Here's how you can redirect a DHL Express parcel to a myflexbox parcel station:


Once a DHL Express shipment is on its way to you, you have the option to redirect it to a myflexbox of your choice. Simply click on the link in the package notification and select your preferred myflexbox. Alternatively, you can conveniently manage your shipment as a guest via DHL Express On Demand Delivery.

  1. You will receive an email and/or text message from DHL Express. It contains a link to view delivery options, make changes, or track your shipment.
  2. Click on the link and select a myflexbox near you as your delivery option.
  3. Your changed delivery location will be sent to you via email and/or SMS.
  4. If the DHL Express shipment has been deposited in the myflexbox, you will receive an email and/or SMS with the myflexbox address and the associated 8-digit pickup code (PIN code).
  5. Enter the 8-digit pickup code (PIN code) on the myflexbox display.
  6. Enter your name and sign on the display.
  7. A compartment opens and you can remove your package.

3. To set a delivery preference:


Thanks to the DHL Express On Demand Delivery-Services, you can specify a preferred myflexbox for all your DHL Express shipments. Sign up now and simplify your everyday life by having all future DHL Express shipments delivered directly to a nearby myflexbox.

  1. Register for DHL Express On Demand Delivery.
  2. Tap the "Delivery Preference" menu item and then tap "Add Preference".
  3. Select “Pick up at a DHL Service Point or Packstation”.
  4. Enter a zip code or city in the search box. Available locations will be displayed.
  5. Select a myflexbox near you and click “Confirm”.
  6. You will receive a confirmation by email, Whatsapp or SMS

4. Pick up DHL Express parcel:

Once a shipment has been deposited for you in your myflexbox, you will automatically be notified via SMS. The SMS will contain a pickup code that you can use to collect your DHL Express parcel from the specified myflexbox.

  1. You will receive a notification via email, WhatsApp or SMS.
  2. This contains a pickup code and address.
  3. Find the specified myflexbox.
  4. Enter the pickup code manually on the display.
  5. Sign the receipt on the display.
  6. A compartment opens and you can remove your package.
All information about fraud awareness

The advantages of a myflexbox parcel station at a glance:

  • Open for you around the clock*
  • Also in your area, around 600 myflexbox parcel stations in Austria
  • Parcel shipping possible without registration and printer
  • Return, receive and send parcels around the clock

* Please note that access restrictions may apply outside of opening hours, particularly at myflexbox locations in supermarket parking lots such as Lidl, where barriers may be installed. Access is prohibited during these barriers' closing times. Thank you for your understanding and cooperation.

Sending has never been so easy

Sending has never been so easy

With ShipNow, you have complete control over your shipments. You can get price quotes, create shipping labels, schedule pickups, and track the status of your shipments – all with just a few clicks. ShipNow's user-friendly interface makes the shipping process quick, easy, and stress-free. With ShipNow, you can now ship without an account number and reach 220 countries with just a few clicks.

Get to know ShipNow now

FAQs:

No. You do not need to register with myflexbox to pick up, return, or ship parcels or goods. When a parcel is left for you, DHL Express will automatically notify you via email and/or SMS – depending on the information you have stored with DHL Express.

As soon as your parcel or goods are deposited in the myflexbox, you will automatically be notified by email and/or SMS from DHL Express that the parcel has been stored. A pickup code will be sent to you, which you can use to pick up the parcel from the myflexbox.

It's possible that DHL Express didn't have your email address/mobile phone number, or it provided an incorrect one. Only DHL Express can resend the code to you. Therefore, please contact DHL Express customer service directly and request that they send you the pickup code along with your tracking number. 

The DHL Express pickup code consists of 8 numbers. Please check that you have entered the correct pickup code, which you received via text message or email, on the display.

Please check that you are at the correct myflexbox location.

If you are picking up multiple packages or items, please check that you have entered the pickup code for the correct package.

If the code still doesn't work despite all attempts, please contact DHL Express Customer Service. Only they can resend the code to you.

Yes, collection and returns of prepaid shipments are possible contactless and around the clock*, guaranteeing a fast and convenient service.

TIP: You can book your shipment here!


Yes, collection and returns of prepaid shipments are contactless and available around the clock, ensuring a fast and convenient service.

TIP: Artikel zur Retouren-Sendung (DE only)

Find our DHL acceptance points in Austria:

With our extensive network of DHL Flagship Stores, Service Points, Parcel Shops, Retail Partners, and Lockers in Austria, you'll always find a convenient location for your shipments. Search directly in the DHL Locator:

DHL Express Content Team

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